Customer Service Patient Care
Resume:
Yvonne Mckinney
**** ********* *** ********* *
Orange Park, FL 32065
**********@*****.***
Great Customer Service Skills Generating from 10 years plus of Experience from Retail Companies; Medical Atmosphere; to In home care Giving from children to geriatric care. Willing to relocate to: Middleburg, FL - Orange Park, FL - Jacksonville, FL Authorized to work in the US for any employer
Work Experience
Patient Care Assistant
Alorica Calling Center - Corpus Christi, TX
January 2022 to September 2022
Assisted callers from a Mail order pharmacy named Accredo specialty pharmacy for specialty medications. Received inbound calls from patient with inquires/concerns about their prescription order and or future experience with Accredo. Placed outbound calls to existing patient in regards to refills / billing matters. Assisted new patients with new referrals for filling medications. Set up copay assistance for existing patients for cost effectiveness after insurance picked up there cost. Escalated called when warranted to assure patient received the best experience possible. Customer Service Representative
MCI Telecommunications - Irving, TX
January 2021 to January 2022
Assisted inbound callers with scheduling appointments for COVID-19 Vaccinations. Enrolled new customers if there are no information on file. Directed callers with the locations for vaccinations nearest as well as most convenient to them. Helped with information regards specific vaccinations. Referred callers to proper pharmacy to give more detailed explanation if needed for inquires before scheduling appointments
Patient Care Assistant
Consulate Health Care - Orange Park, FL
May 2020 to February 2021
Assist residents with daily activities. Assist with showers and daily meals for residents to be able to still have the independence they know they have. Provide comfort and companionship to the residents while the care the residents needs. Answer call lights with a reasonable time of light coming on. Record/Chart daily changes of residents well being
Line Lead Operator
Garden Highway Foods - Green Cove Springs, FL
June 2018 to May 2019
Set up lines for production as well as production room. Make sure that all belts and floors were clear of food and trash before starting lines. Count build package and label inventory to be sent out for the timely truck deliveries. Order inventory from warehouse. Daily chore logs and check list to completed before signing out
Home Health Aide/caregiver
Diamond assisted living - Green Cove Springs, FL
March 2018 to June 2018
Assist with showers and daily meals help with activities for the residents tend to bend ridden residents with bed baths ointment and meals also help feed the ones who couldn’t feed themselves stock laundry room and kitchen serve meals fold
laundry
Customer Service Leader/merchandiser
Gate Petroleum Company - Orange Park, FL
December 2016 to December 2017
Greet customers and vendors. Assist with locations of food and other products they needed. Count down registers. TRAIN ONBOARDING employees on cash registers. Scan and count inventory with handheld gun to make weekly orders for trucks. Check in vendors and merchandisers assuring orders are correct before excepting orders. Stock and rotate inventory applying first in first out policy Volunteer file handler
My Three Sons international cuisine. - Green Cove Springs, FL August 2014 to May 2016
• Weekend volunteer work for family. Count orders and organized paper and store receipts. Order inventory online. Helped cater and deliver food orders. Customer service
Goodwill Industries - Orange Park, FL
June 2015 to April 2016
Take clothing sort clothing.
• Handled reservations
• Conducted customer service surveys
• Greeted customers
Education
High school GED or equivalent in High School Diploma Clay High School/ Adult Education - Green Cove Springs, FL September 2009
Skills
• Basic computer knowledge with Microsoft. Basic typing skills. (2 years)
• Customer Service Skills (10+ years)
• Communication skills (5 years)
• Retail Sales
• Cash Handling
• Shipping And Receiving (3 years)
• Microsoft Excel (10+ years)
• Caregiving (10+ years)
• Cleaning Experience
• Home Care
• Medication Administration
• Inventory
• Packaging
• Materials Handling
• Patient Care
• Hospital Experience
• Vital Signs
• Medical Records
• Laundry
• Meal Preparation
• Assisted living
• Patient monitoring
• Front desk
• Microsoft Access
• Medical office experience
• Resident's rights
• Windows
• Data Entry
• Search engines
• Google Docs
• Customer support
• Zendesk
• Customer service
• CRM software
• Medical scheduling
• Quality Assurance
• Triage
• Financial services
• Presentation skills
• Schematics
• Microsoft Office
• Time management
• Meditech
• Typing
• Patient observation
• Call center (4 years)
• Mac OS
• Computer skills
Certifications and Licenses
Drivers License
March 2018 to June 2026
Certified Medication Aide
March 2020 to March 2021
Assisting with the self administration of medications. CPR Certification
Assessments
Manufacturing: Quality Inspection — Proficient
October 2019
Making precise measurements, reading prints, and making pass/fail decisions. Full results: Proficient
Customer Service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Direct care — Familiar
January 2020
Showing sensitivity and enthusiasm while providing care to patients. Full results: Familiar
Following directions — Proficient
September 2020
Following multi-step instructions.
Full results: Proficient
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Expert
September 2020
Tendency to be dependable and come to work
Full results: Expert
Work style: Professionalism — Proficient
July 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Very customer savvy. Great Communications and People Skills following ten plus years of Customer Service Experience. Detail oriented and Very well organized. Basic computer knowledge. Strong ability to obtain more knowledge as needed. Goal driven. Strong willingness to obtain any medical knowledge that I do not have; to broaden my career in the medical field. Eagerness to advance my knowledge in the medical field
Contact this candidate