Customer Service, Animal Care
Resume:
Madalynn Dobek
Niota, TN *****
*************@*****.***
A Bit About Myself
I am a very compassionate, patient, and attentitive worker. I am intuitive, organized, and a quick- learner. I work well in groups or by myself, with excellent customer service, problem-solving, and communications skills. I enjoy working and am excited for the opportunity to work with you. Objective
My goal is to secure a position that will allow me to utilize my experience and skills to benefit your company and learn new skills along the way.
Experience
Jun 2024- July 2024
Walmart.- Overnight Stocker
● Greeted customers and provided excellent customer service when encountering early morning or night shoppers, answering questions, offering assistance as needed, and directing to requested products Cleaning, organizing, and stocking.
● Removed all boxes and related trash from sales floor and processed through compactors.
● Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
● Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
● Collaborated with fellow team members, promoting a positive work atmosphere, ensuring consistent communication and task distribution for a successful restocking process during overnight shifts.
● Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
March 2022- Aug 2022
Carolina Wildlife Care – Volunteer Wildlife Caretaker
● Contributed to the overall success of the organization through diligent volunteer work and dedication to animal care.
● Collaborated effectively with fellow volunteers, fostering a positive working environment focused on animal care.
● Provided comforting interactions with animals during times of stress or transition, improving their overall emotional wellbeing.
● Observed strict safety protocols when handling various species, minimizing risk to both animals and caretakers alike.
● Cleaned and sanitized cages and living areas to promote health and wellbeing. 2
● Maintained detailed records of animal care and feeding schedules to track animal care and history.
● Promoted safe work practices among team members, minimizing injuries and incidents during fieldwork operations.
● Streamlined animal intake procedures for improved efficiency and reduced stress on rescued wildlife.
● Monitored recovering animals closely for signs of improvement or complications, promptly addressing any concerns that arose.
● Cleaned indoor and outdoor wildlife enclosures to prevent injury to animals, promote physical comfort and facilitate sanitation and servicing.
● Prepared meals and diets for animals using speciesspecific formulas and nourishment to aid in rehabilitation.
● Assisted in administering medical care to injured animals and syringed and bottle fed infant animals to promote health and healing with goal of releasing back into wild. May 2021 – Aug 2022
Scott Mobile Veterinary Services – Veterinary Technician Intern
● Developed strong rapport with clients, enhancing client satisfaction through attentive listening and empathetic communication skills, fostering trust between pet owners and clinic staff, and by providing compassionate care for pets during their appointments.
● Interacted with clients regarding animal health, proper nutrition, preventitive care measures, grooming habits, exercise, questions and concerns, education on treatment protocol, proper care techniques and general procedures.
● Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
● Performed laboratory work such as blood draws, urinalysis, fecal exams, preparing specimens for shipment or analysis to aid in diagnostics processes.
● Monitored vital signs of animals during surgical procedures and provided crucial support while maintaining sterile conditions.
● Administered oral or topical medications, vaccines and treatments as instructed by veterinarian.
● Assisted in euthanasia procedures humanely and compassionately to minimize suffering, along with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
● Performed routine procedures such as nail trims, ear cleanings, and grooming services.
● Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
● Safely restrained animals during examinations or procedures when necessary, minimizing the risk of injury or discomfort for all involved parties, while using calming techniques to help calm anxious or stressed animals.
● Processed new patients and updated client records, maintaining detailed records of the animal's health history, medical observations and treatments. 3
● Gained valuable hands-on experience working alongside skilled veterinary professionals in real-world clinical settings.
● Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
● Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
Education
August 2023- May 2024
College of Southern Nevada
Aug 2019- May 2023
Somerset Academy Sky Pointe
Affiliations
4-H
Volunteer Work
Noah's Animal House/ Women's and Children shelter
Cleaned kennels and cared for animals
Clark County Fair and Rodeo
cared for the animals and ensured that the fair grounds stayed clean (2016-2023) Working with animals/ educating the public
A.D. Guy Knowledge Center Exploring Science Event
processing books
Gilcrease Orchard
Served food for the Clark County Farm Bureau lunch in for the USA Secretary of Agriculture, Sonny Perdu
Supported school events and projects geared to younger students Ronald McDonald House
Made fleece blankets
Carolina Wildlife Center
Cleaned animal’s cages, cared for animals, washed laundry and dishes, and swept.
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