Customer Service Quality Control

JAMES ANTON NAMFUA

Mateves, Arusha – Tanzania.

Dar es Salaam - Tanzania

Cell: +255-**-***-****/ +255-**-***-****.

Email: **********@*****.***/**********@*****.***

Availability:

Senior Engineer in Telecommunication Field Operations, Transmission and IP Planning with 16 years Industry Experience.

OVERVIEW

A highly accomplished, dedicated and disciplined Telecommunications Professional seeking to contribute to and grow with a dynamic, progressive and innovative organization in the aspects of field maintenance and support management, transmission (O&M), Procurement and logistics management and projects supervision. Recognized as the team player and a performer, consistently completing assignments on time and under budget. A troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives. Direct and decisive leader with a “hands on” management style. Results oriented individual with exemplary track record of success in regulatory compliance, quality control, customer service, costs control and operations & maintenance. CORE STRENGTHS:

Project Management plan, IP core and IPRAN Planning and designing. Projects supervision Quality Control Diagnose/Troubleshoot problems. Field operations support Employees management 2G/3G Transmission planning and installation.

Juniper Routers and Switches (MPBN) networks Operations/maintenance, hardware installation and software upgrade.

High quality services, planning, implementing, and controlling the efficient and effective flow at low cost.

Telecom power systems Customer service support Budgeting and scheduling. Report analysis and writing, managing contractors, Team oriented leader. KEY QUALIFICATIONS/HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

3 years in IP Core and IPRAN planning and supervising the implementation.

Design and planning all TDM sites to be modernized to IP and accommodated into Single RAN (SRAN) in IPRAN.

13 years’ field operations activities experience, dealing with maintenance of both active and passive 2G/3G components, support and managing fellow Engineers and projects supervision.

Installation of Juniper MX Series hardware and Software upgrade, i.e. 15.1R6.7 Installation and upgrade of Extreme Switch.

Acting as Zonal Operation Manager for more than a year.

Implement network design and juniper router (Junos) and extreme switches software upgrade Airtel network in Zambia and Tanzania.

DNS server upgrade using Suso (Linux) Airtel Network in Seychelles.

Profound knowledge of maintenance of -48V/-24V telecommunications power systems, diesel generators, backup power systems, rectifiers and Hybrid systems.

Ability to quickly and appropriately troubleshoot and fix the problems on back bones and main hub sites within the agreed MTTR to avoid Penalty from the client.

Outstanding knowledge of transmission technologies used in 2G/3G/4G mobile operator networks and Energy Utility Industries (Microwave Radio, SDH, ATM, Optical).

Excellent skills & experiences in Planning, Implementations and Maintenances of RAN/Transmission Networks with multi-vendor skills such Nokia, Ericsson, Ceragon, Alcatel, NEC and Huawei.

Frequently act as the Regional Engineering Manager.

Ensure cost effective solutions are implemented in line with company’s guidelines and policies.

Analyzes daily reports for Network Operation Center and Network performance and Optimization and actively recommend measures on improving network performance and general KPIs.

Prepare, execute and documents all network configuration changes within the zone.

Conducting Civil site audit before RF installation, handling installation and integration of outdoor and IBS sites.

Carryout periodic battery autonomy in all core location sites and recommend proper risk mitigation.

Constant monitoring fuel usage and spare management by supervising all subcontractor’s activities and verifying fuel consumption.

Initializing, follow-up and close up of all trouble tickets opened.

Manages and coordinates all network rollouts within the region of operation.

Prepares daily network outage reports, Daily activities report for field operations engineers and Penalty exclusion reports.

Excellent interpersonal skills, team player, recognized for propensity to establish and maintain solid relationships with co-workers, subcontractors and management. PROFESSIONAL ACHIEVEMENTS

IPRAN design and implementation in two regions Dar es Salam and Arusha.

Introduction of IPRAN node in four

Successfully supervised the installation of power management systems (Huawei hybrid, Inala, Mast minder, IPMU) in over 50 cell sites in the Northern region for Airtel Tanzania.

Coordinated regional rollout of more than 250 BTS and 3 BSC that involved Huawei Technologies networks for Airtel Tanzania.

Appointed as the team lead in three different task forces for Airtel Tanzania

• QoS problems investigations and rectification in the Northern zone.

• 2. Backbone auditing, snags rectification and acceptance of more than 30 MW hops and

• Power auditing exercises.

Oversaw and coordinated the relocation of Airtel BSC’s, MPBN, Media Gateway

(MGw), TX nodes and transcoders from old premises to new premises.

Implemented the cost cutting techniques that led to cost reduction by 15% in the generators’ fuel and service expenditures.

CHRONOLOGICAL OF

PROFESSIONAL

EXPERIENCE

COMPANY

DESIGNATION DURATION

Airtel Tanzania PLC

Nokia Solutions and

Networks

Service Delivery

Engineer (IP

Core/IPRAN)

Senior Access Network

Support Engineer

2019-Present

2013 - 2019

Nokia Solutions and

Networks

Celtel/Zain Tanzania

Field Operation

Engineer

Transmission Engineer

Field Operation

Engineer

BSS Engineer (O&M)

2010-2013

2008 -2010

Celtel Tanzania NOC & OSS Engineer 2007 - 2008

PROFFESSIONAL TRAININGS AND CERTIFICATIONS

Unix and Linux professional training.

Yanmar Engine Maintenance course GSM System survey.

Ericsson Minilink E,HC,TN – O&M .

OSHA screening

Fall arrest training

Nokia SRT1F and SRT4A –O&M

EDUCATION

November 2011– Master of Business Administration –Coventry University, Tanzania Branch. November, 2004 – B.Sc Computer Engineering –University of Dar-Es-Salaam. OTHER INFORMATION

Conversant with Power Point, Ms Word, Ms Excel, Ms Access REFEREES

1: Dunia Yusuph

Head, Network Solutions, Design & Planning

Airtel Tanzania PLC

MOBILE: +255-***-******

EMAIL: *****.******@******.**.**

2: Titus A. Ndesangya

Deputy Land Registrar,

Ministry of Land

Dar es Salaam.

Mobile: +255-***-******/+255-***-******

Email: ***********@*****.***

3: Deusdedith Mtweve

NPO Manager

Nokia-Tanzania

Dar es Salaam

Mobile:+255-***-******

Email: **********.******@*****.***

Contact this candidate