Office Manager Administrative Assistant

KENNETH LANDIS

*** ***** **** ****** *********, MD

***********@*****.*** 202-***-****

PROFESSIONAL SUMMARY

I Started as an administrative assistant in the IT field before eventually becoming the Office Manager of a Pain Management Clinic. This was my first introduction into the medical field and from there I ventured into Physical Therapy. Afterwards I decided to move to Texas and stayed in the healthcare field. I'm recently relocating back to Maryland. Every job i've had has always involved helping others which is the main goal I strive for.

SKILLS & ABILITIES

•Customer Service Skills

•CPR/CPI Certified

•Ability to Empathize with Patients

•Ability to Adapt To a Stressful Fast Paced Environment

•Administration and Management

•Microsoft Office Proficient

•Time Management

•Highly Driven

•Able to type 50 words per minute.

EXPERIENCE

BEHAVIORAL TECHNICIAN

CARROLTON SPRINGS PSYCHIATRIC FACILITY, CARROLTON TEXAS

JAN 2023- SEPT 2024

•Collecting and interpreting the behaviors of several patients on a daily basis

•Helping reintroduce patients to regualar stimulus in PHP

•Collaborating with Registered Nurses and Psychiatrist to come up with the best treatment plan for individual patients

•De-escalating heightened situations between patients and staff as well as between patients themselves

•Acting as a liason between difficult patients and family members

•Keeping accurate records of all patients to make sure that any triggers, or negative stimuli are not affecting them in anyway

•Conducting the triage of new patients which includes vitals, urinalysis etc. and an overall assessment of their mental state at the time of being admitted

PHYSICAL THERAPIST ASSISTANT

ADVANCED PAIN MEDICINE INSTITUTE, GREENBELT MD

NOV 2021- JAN 2023

•Assisting physical therapist in excersies during sessions with patients

•Helping the PT to come up with individual treatment plans that will improve the mobility and function of patients

•Conducting interviews with patients prior to and after treatment to assess if all the goals have been met through our sessions

•Inspecting all gym equipment at the beginning and end of my shift to make sure that no injuries occur while clients are in the office

•Providing patients with the proper ways to stretch and enhance mobility while they are at home

•Creating and maintaining the schedule of patients and instructing them on what days to come.

ASSISTANT OFFICE MANAGER

ADVANCED PAIN MEDICINE INSTITUTE, GREENBELT MD

APRIL 2022- JAN 2023

•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

•Helping to triage patients before they see the doctor and interviewing them on any recents changes to their pain levels since their last visit

•Taking any and all calls for the two different locations and making sure the nurses, doctors, and physcial therapist are aware of all ongoing situtions dealing with patients

•Responsible for intake procedures for new clients as well as going through the discharge process with clients that are at the end of their treatment

•Calling to verify insurance information as well as speaking to lawyers regarding workmen's compensation cases and moter vehicle accidents

LEAD DAY CONCIERGE

INTERSOLUTIONS LLC, WASHINGTON DC

OCT 2016 - APRIL 2022

•Answer phone calls and direct calls to appropriate parties or take messages.

•OPERATE OFFICE EQUIPMENT, SUCH AS FAX MACHINES, COPIERS, OR PHONE SYSTEMS AND ARRANGE FOR REPAIRS WHEN EQUIPMENT MALFUNCTIONS.

•Responsible for file maintenance and appliance accountability

•Responsible for distributing mail and packages

•Communicate with vendors and contractors daily

FINANCE CLERK

COMPASS SOLUTIONS LLC, WASHINGTON DC

ADVANCED PAIN MEDICINE INSTITUTE, GREENBELT MD

JAN 2012- OCT 2016

•PERFORM PAYROLL FUNCTIONS, SUCH AS MAINTAINING TIMEKEEPING INFORMATION AND PROCESSING AND SUBMITTING PAYROLL.

•COLLECT AND DEPOSIT MONEY INTO ACCOUNTS, DISBURSE FUNDS FROM CASH ACCOUNTS TO PAY BILLS OR INVOICES, KEEP RECORDS OF COLLECTIONS AND DISBURSEMENTS, AND ENSURE ACCOUNTS ARE BALANCED.

•GREET VISITORS OR CALLERS AND HANDLE THEIR INQUIRIES OR DIRECT THEM TO THE APPROPRIATE PERSONS ACCORDING TO THEIR NEEDS.

•SCHEDULE AND CONFIRM APPOINTMENTS FOR CLIENTS, CUSTOMERS, OR SUPERVISORS.

•COMPOSE, TYPE, AND DISTRIBUTE MEETING NOTES, ROUTINE CORRESPONDENCE, OR REPORTS, SUCH AS PRESENTATIONS OR EXPENSE, STATISTICAL, OR MONTHLY REPORTS.

TEACHER’S ASSISTANT, THE CHILDREN’S GUILD

JAN 2016- JUN 2016

•Assisted students in participating in daily lessons, activities, and assessments

•Gave general lessons under the directions of the lead teacher and Student Support Coordinator

•Provide regular communication to the lead teacher about student progress

•Implemented appropriate prescribed behavioral strategies and positive behavior support in all settings

•Facilitated independent work to students after direction from the lead teacher

FITNESS COACH,

WOODLAND DANCE STUDIO, WASHINGTON DC

NOV 2015- APRIL 2023

•Made sure all children were in good physical shape on the inside as well as outside (conducted meal prep, deep stretches, routine exercise)

•Insured that all children were attentive and could learn in a positive dance environment

•Conducted private meetings with parents weekly to go over ways to improve their child’s behavior and or attitude in and out of practice

•Received and accounted for each child at the beginning and end of scheduled practices

•Made sure each child was afforded the same instruction and was on the same page as the rest of the class

EDUCATION

DR. HENRY A. WISE JR. HIGHSCHOOL- UPPER MARLBORO

-High School Diploma

REFERENCES

*References Upon Request

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