General Manager Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JAMES

HEAD

J

**** * **** ***, ********, 3 85302, 623-***-****, *****@***.*** High-performance General Manager with demonstrated skills in exceeding sales quotas and driving continuous growth. Excellent customer service and lead conversion abilities developed over progressive career promoting Retail Product. Smooth demonstrator with in-depth product knowledge. Motivating & Assessing

Employees — Familiar

Motivating others through

feedback to identify

improvements or corrective

actions.

Sales: Influence & Negotiation —

Highly Proficient

Customer relations Time management Customer retention Sales Consultant Representative February 2019 - July 2019 Truckmasters,Clarks Phoenix, AZ

Improved profitability of existing accounts by continuously reviewing opportunities, identifying key personnel, and building strong connections.

Supported sales management plans by building strategies, proposals, and forecasts. Sustained referral pipeline by developing positive and productive customer relationships. General Manager May 2018 - December 2018

NPC International Denver, CO

Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies.

Achieved revenue and profit targets through solid promotional and budget control strategies. Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.

Improved business operations by tracking trends and adjusting business strategies to better align with needs. Meat Clerk/Cashier November 2016 - July 2017

Fry's Phoenix, AZ

Worked frequently with diverse meats, including beef, lamb and pork. Minimized meat waste, carefully slicing products according to customer preferences. Inspected incoming meats to assess their quality and the accuracy of each delivery. Server April 2016 - November 2016

Macayos Phoenix, AZ

Offered information on new menu items, seasonal and daily specials, and pairings. Memorized menu additions, changes, and limited offerings and answered questions regarding dietary H

restrictions and nutrition information.

Adhered to all safety, sanitization, and food handling guidelines and regulations. Server October 2015 - April 2016

Outback steakhouse Phoenix, AZ

Educated guests about menus and daily specials, skillfully driving sales of target items. Adhered to all safety, sanitization, and food handling guidelines and regulations. Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.

Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments. Server March 2015 - October 2015

Applebee's Glendale, AZ

Offered information on new menu items, seasonal and daily specials, and pairings. Trained new servers in company policies, guest service standards, and best practices. Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery.

Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas. Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments. Minimized complaints by keeping drinks full and delivering correct orders. Enhanced team efficiency with well-stocked stations and efficient side work. Managed customer expectations, communicating realistic food preparation times and opinions on menu items.

GNC Sales Associate/Assistant Manager/ General Manager March 2014 - March 2015 GNC Glendale, AZ

Maintained optimal employee coverage for business needs with well-prepared team schedules. Increased business 23% with improved marketing and promotional strategies diversified across multiple channels.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets. Lead Generator January 2012 - January 2013

The Home Depot Glendale, AZ

Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Enhanced customer satisfaction with fast, knowledgeable varying service based on the customers project goals.

Troubleshot problems and developed successful solutions. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Sales Consultant January 2012 - December 2012

Larry Miller Toyota

Built, managed, and maintained personal sales funnel through effective networking and partnership development.

EDUCATION

Met individual customers' needs with creation of customized Auto Buying solutions. Created awareness and interest in new products and presented offerings to prospective and established customers.

Prospected new leads through face-to-face presentations, cold calling, and online marketing strategies. Exceed sales objectives with tenacious approach to capturing new leads and customers. Assistant Manager January 2010 - January 2011

The Walking Company Scottsdale, AZ

Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

Supported budget development and forecasting with cost-saving measures and revenue enhancements. Boosted annual sales through targeted marketing campaigns and exclusive brand partnerships. Delegated tasks to [Number] staff members and monitored completion to verify quality and completeness of work.

Optimized inventory for maximum sales with minimum debt burden. Coordinated employee schedules to provide adequate coverage according to business demands. Maintained operational performance by skillfully handling opening and closing tasks. Maximized employee performance with effective training and close mentoring. Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.

General Manager January 2008 - January 2010

Rockport Shoe Store Santa Clara, CA

Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Spearheaded business expansion across Northern CA, including overseeing new construction and building retrofits.

Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Sales Associate January 2007 - January 2008

Dillard's, Inc

Assistant Manager

Naturalizer Shoes

Diploma September 2009

Ironwood High School, San Jose, CA

License cert in Massage Therapy Just for your health San Jose City College

Contact this candidate