Process Assistant Shift Leader

NICOLE HOOVER

**** **** ** ********** **, ***** - 219-***-****

****.****@*****.***

Organized and dependable candidate, successful at managing multiple priorities with

a positive attitude. Motivated to learn, grow and excel. Looking for a career.

EXPERIENCE

(05/2022- CURRENT

PROCESS ASSISTANT(L3), AMAZON Markham IL

- Keep consistent and open communication with all leading members of the team.

- Start of shift staff using staffing control center (SCC), code all indirect roles.

~ Running shift with 60-100 employees, depending on the time of year.

Collaborate with the team to track workflow and reach daily productions.

- Support the Area Manager and the associates by consistently removing any/all barriers.

~ Coach associates to ensure that they are always working safely.

- Delegate work to indirect roles. Keep track of their productivity and provide them with one-on-one feedback encouraging

associates to create goals on their own to improve their roles

- Deliver rates every 2 hours so they can gauge where they are at and document any barriers with the machines and/or barriers

with aa (behavioral barriers/time off task)

- Deliver coaching when needed and document positive and negative results.

Keep track of associates progress throughout the entire day. Give associates goals that are obtainable.

11/2021 - 05/2022

FC ASSOCIATE(L1), AMAZON Markham IL

AFE Pack

-Picking, packing and shipping customers’ orders while maintaining rates.

-Maintaining that each customer is receiving their order correctly and on time.

Pack Ambassador

Trained and coordinated with management, learning trainer, ambassadors

and associates for all department processes.

Trained new hires in all procedures so they can succeed within their career.

-Retrain when associates are not hitting goal rates.

02/2019- 11/2021

STORE OPERATOR, MARATHON Portage JN

Worked as a solo employee.

“Managed inventory control, cash control and store opening and closing

procedures.

02/2017-02/2019

COOK, BURGER KING Portage IN

-I was the store closer and shift leader. As shift leader would train new employees for all positions. Cashier, cook, broiler,

cleaning and customer service.

Education

2009-2011

BUSINESS MANAGEMENT, DEVRY UNIVERSITY

2005-2009

PORTAGE HIGH SCHOOL

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