Customer Service Data Entry
Resume:
Shawnna R. Lambeth
Dallas, TX. 75231
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SUMMARY
Customer Service Professional with over 33 years of experience providing excellent customer service to a diverse range of clientele. Proven ability to resolve customer issues quickly and efficiently, while maintaining a positive and professional demeanor. Expertise in all aspects of customer relations, resolutions, and retention.
SKILLS
Customer Service, Communications, Data Entry, Receptionist, Dictation, Communications
Data Entry, Receptionist, Dictation, Transcriber, Dictation, Short Hand, Word Processing, Keyboarding, Documentation Creator, Training, Creating and Updating Documents at all levels, Telecommunications, Technical Writing, Research Analyst, Forensic Accounting, Call Center Operations ( Lead/Specialist/Trainer/Supervisor/Manager), Corporate Level Credit and Collections, Virtual Assistant, Voice Overs, Web Developer/Designer, Statistics and Probabilities, Research and Development, Customer Relations, Customer Retention, Sales Assistant, Time Management, Organized, Multi-Tasking, Scheduling, Cashier/Money Handling, Retail Sales and knowledge with all Microsoft and Apple PC’s and Laptop along with much of the necessary APPS/Software Programs
EDUCATION
The University of Texas Arlington
DCC (Dallas County Community College
-Mountain View (1989-1992)
-Cedar Valley (1992-1995)
-Lancaster Elsie Robertson High School, Lancaster TX. (ADA & A/B Honor Roll) 1988)
EXPERIENCE
Petsmart - Dallas, Texas i(2023-Present)
Cashier/Retail Sales/Customer Service Associate
●Assisted customers in selecting appropriate pet products and supplies based on their needs.
●Provided information on pet care, training, and health to educate customers.
●Maintained a clean and organized store environment, ensuring shelves were stocked and displays were appealing.
●Processed transactions accurately and efficiently at the cash register.
●Monitored inventory levels and assisted with restocking products as needed.
●Ensured the proper care and handling of live animals in the store, adhering to company policies and animal welfare standards.
●Collaborated with team members to achieve sales goals and enhance customer satisfaction.
●Participated in-store promotions and events to engage customers and promote services.
●Resolved customer inquiries and concerns promptly and professionally.
●Assisted in training new employees on store policies and customer service standards.
Technical Writer, -Self Employed
Dallas, Tx. (2009 - Present)
Gather and analyze technical information
Organize and structure information in a clear and logical way
Write and edit technical documentation
Collaborate with clients to ensure all their needs are met. Test documentation to ensure that it is accurate and complete
●Technical Writer, -Self Employed
●Dallas, Tx.. (2009 - Present When Available
●Gather, analyze and collaborate technical information with customer
●Organize and structure information in a clear and logical way
●Create, write, and test t technical documentation before complete and going live
Customer Service Supervisor/Analysis -Washington Mutual Bank
Arlington, TX. (2001 - 2009)
●Set, and track the performance goals for the team a call center call center agents
●Monitor and evaluate call quality
●Provide feedback and coaching to set and track performance goals for the team of customer service call center corporate issues through to
●Resolutions
●Develop and implement new call center processes develop and implement corporate-wide policies and procedures for call center data to identify trends and areas of improvement
Customer Research and Resolution Supervisor, MCI-Worldcom
Dallas, TX. (1997 - 2001
●Manage and train a team of customer service representatives identifying customer escalation issues with complete follow-through assisting in developing and implementing policies and procedures/analyze call center data to identify trends and areas for improvement
●Identify and resolve customer issues and complaints
●Develop and implement reward systems for productive representatives
Customer Retention/Research Resolution Specialist -Proxy Communications
Dallas, TX. (1989 - 1997)
●Research customer turnover rates and reasons for such, This would have involved analyzing customer data to identify customers who had recently stopped using the service, and then contacting them to learn why they left and apply all efforts to reclaim their business once again.
●Researched customer issues and complaints. This was done by working with customers face to face or over the phone to understand and resolve their problems with complete follow-through.
●The first contact of escalated customer issues before management/even corporate was made aware.
●Train and mentor new hires as well as current customer representatives when new policies and procedures are put into place.
Pier One Imports - Retail Sales Cashier/Stocker/Floor Display Design
Dallas, TX. (1986 - 1989)
●Greeting and assisting customers. This involved welcoming customers to the store, answering their questions about products and services, and helping them find what they were looking for.
●Merchandising and stocking products. Pier 1 Imports employees were responsible for keeping the store's shelves and displays well-stocked and organized. They also had to unpack and merchandise new shipments of products.
●Processing sales and payments. Employees took customer orders, processed payments, and bagged or wrapped purchases.
●Maintaining the store's cleanliness and appearance. This involved sweeping and mopping floors, dusting shelves, and straightening displays
●Provide excellent customer service. Pier 1 Imports employees were expected to be friendly and helpful, and to go the extra mile to make sure that customers had a positive shopping experience.
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