Customer Service Supervisor

CURRICULUM VITAE

OKONKWO ALEXANDER KANA

****, *.******* *** **, Glendale AZ 85304

Tel: 602-***-****

Email:*******************@*****.***

To work in an organization that offers broad scope and growth, to help build a good working environment by putting my entire positive attribute to work, thereby adding value to the organization and myself.

Date of Birth: 11th June,1979

Sex: Male

Nationality: Nigerian

State of Origin: Anambra State

Local Govt. Area: AwkaNiboL.G.A

Religion: Christianity

Marital Status: Married

2008 HND Business Administration And Managemeny

2002 OND Banking and Finance

2000 General Certificate Examination

1996 Senior Secondary School Certificate

1990 First School Leaving Certificate

May 2011. Chartered institute of personnel management of

Nigeria(Cipm). Member

April - 2010 Certificate in Dangerous Goods (DG) Handling

IATA/ADR DHL Restricted Commodities Academy

2006 2008 Rufus Giwa Polytechnic Owo

Formerly Ondo State Polytechnic, Owo. 2000 2002 Lagos State Polytechnic, Isolo, Lagos

1991 1996 Community Grammar School, Ipaja, Lagos. 1985 1990 African Church Primary School, Mosan-Ipaja, Lagos

2018 Till 2024: Baggage Support Services LTD(BSS) (Attached to KLM/AIRFRANCE)

Rm 1099 Murtala Mohammed International Airport, Ikeja, Lagos

POSITION HELD: Customer Service Supervisor

RESPONSIBILITIES:

Baggage control and Baggage reconciliation

Weight control

Baggage delivery

Baggage weighing, baggage scanning and daily operational report sending to KLM/AIRFRANCE

2015 – 2016: Cash N Carry Limited

51, Marina Lagos-Island State

POSITION HELD: Account Clerk

RESPONSIBILITIES:

Recording of daily sales report, reconciliation of the daily sales cash memo/invoices and arranging them bill-wise and date-wise in a file.

Lodgement of cheques into the bank and making of inter/intra bank transfer on behalf of the company

Lodgement of cheques into the banks for the payment of federal inland revenue service (FIRS) VAT dues

Reconciliation of bank statement

Preparation of cheque vouchers for the payment of stocks supplied by the company suppliers

Lodgement of cheque into the bank for payment of staffs pension funds

Segregation of P.O.S slip made for payment by customers and arranging them bank wise and date wise in a file

Keeping the payment-in and payment-out bills date-wise in a file.

2009 - 2014 LANDOVER COMPANY LIMITED

(Owner/Operator of overland Airways)

17, Simbiat Abiola Road, Ikeja Lagos

Position Held: Attached to DHL Aviation International

(West Africa Hub) as

Ramp Assistant Officer ll (Aircraft and Cargo Service).

Responsibility:

Pre-Flight, Flight and Post-Flight Preparation and Handling.

Submission of Custom Paper Work and Liaising with Customs as per Cargo Flight Operation.

Building and sustaining Good Public Relations with Clients / Customers, other Airlines, Airport Authorities and Third Parties.

Operation of DHL Aviation Total Global Visibility (TGV)

Verification and updating of monthly Statistic Records and Report

Ramp Equipment Monitoring and Arrangement

ATC Flight Plan Filling, Weather Data Preparation NOTAM

Loading and Unloading of Cargo Aircraft

Facility Management & Oversight

Processing, clearing and delivering of cargo/ shipments to clients.

2008 2009 SEED CAPITAL MICROFINANCE BANK LTD.

2, Montgomery Road, Yaba, Lagos

Job Description: Enterprise Office III

Mobilization of deposit into the bank portfolio

Identifying and marketing new client within the bank s target market focus

Spreading of financials for credit appraisal

Preparation of credit approval documents

Contributing immensely to the banks overall strategies, profitability and balance sheet growth

2004 2006 EMMANAFELIX GLOBAL VENTURES

10, Awori Street, Akinogun, Iyana Ipaja, Lagos

Job Description: Account Clerk

Reconciliation of cash and Bank

Lodgment of cash into the Bank

Recording payments made on sales and keeping them in a file

Paying petty cash voucher and cheques to customers

Sundry payment e.g telephone PHCN e.t.c.

Ability to learn very Best

Dedication and Self Confidence.

Football and Reading

Available on Request.

Qualification

Institution with Dates

Work Experience

Hobbies / Personal Attributes

Referees

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