Customer Care Advocate
Resume:
SARAH DENISE WILLIAMS
Customer Care agent
CONTACT
PHONE:
EMAIL:
***********@*****.***
EDUCATION
Pelion High School
August 1984 - June 1998
[Special interest in writing and English 4 years of AP English with a GPA of 3.6.]
WORK EXPERIENCE
Alorica- Customer Care Advocate
August 2022–Present
Work with United Health Care helping members with Medicare Advantage plans, research claims, answering 40 to 90 calls per day. Notate accounts, contact providers about billing and claims, file complaints, and whatever is asked of me
Blue Cross Blue Shield of South Carolina -Customer care advocate
August 2020–April 2022
Worked with members regarding medical plans. Answered questions regarding coverage, bills, and explanation of benefits. Contacted providers to make sure the plan was taken at the office or hospital. Left due to family health issues
[Company Name] [Job Title]
[Dates From]–[To]
[Describe your responsibilities and achievements in terms of impact and results. Use examples but keep in short.]
SKILLS
Typing
Customer service
Problem solver
Microsoft office
Multi-line phone systems
Navigating more then 1 or 2 screens at a time
Notating accounts
Multi-tasking
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