Customer Service Office Manager
Resume:
Sandra Childs
Experienced Phlebotomist and Phlebotomy Instructor, D.O.T Certified. Excellent
Teamworker
Houston, TX 77054
**************@*****.***
Accomplished Office Manager/Lead Phlebotomy who proudly maintains a highly productive. Professional combining more than 30 years of work in long term care with proficiency in financial. Work in an increasingly complex regulatory environment and management, leadership and positive clinical outcomes.
Lead Phlebotomy skilled at communicating, organizing and solving problems. Well-trained Lab Technician offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run any facility smoothly. Authorized to work in the US for any employer. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lab Technician
MedPro Healthcare Staffing-Reno, NV
January 2022 to Present
Shipping, Drawing & Processing, Auditing, Rover, and Epic & EMR. CLT-Phlebotomist
Trustaff Agency-Seattle, WA
January 2020 to Present
Aliquoting, Tracking & Receiving, Processing of COVID Testing. Cobas 8800 Remote Support Technician/Lead Phlebotomist
PROGENITY, Inc-Houston, TX
August 2014 to November 2022
Maintained current knowledge of developments in technical instrumentation. Maintained accurate records of patient care, condition, progress and concerns. Tested and recorded blood glucose levels.
Maintained a clean, healthy and safe environment.
Performed clerical duties, such as word processing, data entry, answering phones and filing. Drawing and processing blood, collecting Urine. Insurance Verification. Lead Phlebotomist
Iggbo Inc-Houston, TX
May 2013 to December 2014
Drawing and processing of blood, and prepare to send out on a daily basis. Developed reputation as an efficient service provider with high levels of accuracy. Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
Demonstrated ability to lead and motivate outstanding healthcare teams. Traveled from different locations drawing and processing Blood and Urine. Lead/Floater Phlebotomist
Quest Diagnostics-Houston, TX
August 2002 to August 2007
Maintained detailed records of test results by entering data and patient information into computer. Oriented and trained new staff on proper procedures and policies. Tailored care to meet the specific needs of each patient. Documented all maintenance and repairs in a timely fashion. Oriented and trained new staff on proper procedures and policies. Explained procedures to patients to reduce anxieties and increase patient cooperation. Collected all pertinent data and calculations to aid the physician in interpreting results. Data Entry, Drawing & Processing Blood, and Collecting Urine and processing. Medical Assistant and Floater Phlebotomy
RPA Staffing Agency-Houston, TX
April 1997 to July 2002
Assisted patients with daily functions.
Assisted doctors with surgeries and non-invasive procedures. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Demonstrated ability to lead and motivate outstanding healthcare teams. Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Professionally and courteously verified appointment times with patients. Verified patients' eligibility and claims status with insurance agencies. Entered orders into the EMR system efficiently and without errors. Diligently filed and followed up on third party claims. Prepared patient charts, pre-admissions and consent forms as necessary. Education
Bachelor of Science in Forensic Psychology
Walden University - Minneapolis, MN
August 2024 to Present
Associate's degree in Psychology
Everest University-South Orlando - Orlando, FL
August 2008 to January 2010
High School Diploma
Jack Yates High School - Houston, TX
August 1980 to May 1984
Skills
• FILING (10+ years)
• Medical Records (10+ years)
• Healthcare Management (10+ years) (10+ years)
• ICD-10 (10+ years)
• Insurance Verification (10+ years) (10+ years)
• Laboratory Experience (10+ years)
• Phlebotomy (10+ years)
• Patient Care (10+ years)
• Medical Scheduling (10+ years)
• Experience Administering Injections (10+ years)
• Desktop Support (10+ years)
• Order Entry (10+ years)
• Help Desk
• Word Processing
• Triage (10+ years)
• Epic (10+ years)
• EMR Systems (10+ years)
• Network Administration
• Technical Support
• Windows
• Customer service (10+ years)
• Microsoft Access (10+ years)
• HIPAA (10+ years)
• Vital Signs (10+ years)
• Disaster Recovery (5 years)
• Venipuncture (10+ years)
• Medical Coding
• Vital signs (10+ years)
• Medical records
• EMR systems
• Hospital experience
• Laboratory experience
• Order entry
• Laboratory information management systems (10+ years)
• Quality control
• Data collection
• Clinical Research (10+ years)
• Healthcare management (10+ years)
• Adult education
• Office management (10+ years)
• Quality assurance (10+ years)
• Research
• Leadership (10+ years)
• Transportation management systems (10+ years)
• Driving
• Acute care
• ICD-10
• Organizational skills
• Blood sampling (10+ years)
• Caregiving
• Home & community care
• Meal preparation
• Communication skills
• Nursing home experience
• Assisted living (10+ years)
• Home health
• Medical billing
• Inpatient
• Medical terminology
• Time management
• Help desk
• Medical collection (10+ years)
Languages
• English - Expert
Certifications and Licenses
AED Certification
May 2023 to July 2025
CPR Certification
November 2022 to November 2025
Certified Medical Assistant
May 2005 to Present
Certified Phlebotomy Technician
December 2023 to December 2025
BLS Certification
January 2023 to January 2025
Department of Transportation (D.O.T)
July 2023 to July 2028
Phlebotomy Instructor
July 2023 to July 2025
Driver's License
November 2023 to November 2031
ASCP Certification
December 2022 to December 2024
PBT (ASCP)
December 2023 to December 2025
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical terminology — Completed
April 2022
Understanding and using medical terminology
Full results: Completed
Home health aide skills — Completed
November 2020
Providing care to patients in a home setting
Full results: Completed
Recruiting — Completed
November 2021
Managing the candidate sourcing and selection process Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Completed
August 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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