Customer Service Data Entry
Resume:
SHEROD
MIDDLETON
***************@***.***
Buford, GA 30519
With over 20 years of customer service experience, my objective is to secure and thrive in a full-time role that presents professional challenges. I leverage my strong interpersonal skills, exceptional time management abilities, and problem-solving expertise to provide top-notch service and exceed customer expectations. I consistently deliver positive experiences and seek opportunities to utilize my extensive background in customer service to contribute to the success of a dynamic organization.
PROFESSIONAL SUMMARY
New York City Transit Authority - Train Operator
04/2017 - 11/2023
United States Postal Service, USPS - Mail Processing Clerk 01/2016 - 01/2017
Logistic Care - Community Outreach Coordinator
Queens, NY • 03/2014 - 01/2016
WORK HISTORY
• Operated trains in revenue service
• Customer Service
• Data Entry
• Administrative Duties
• Reports
• Dispatch
Collaborated with conductors and other crew members to maintain a safe and efficient work environment for all staff.
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Supported training initiatives for new hires, providing real-world experience as an experienced mentor in the field of train operations.
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• Customer Service
• Sales
• Data Entry
• Administrative
• Mail Routing
Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
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Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
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• Customer Service
• Data Entry
• Microsoft Office Suite
• Field Representative
Establish and maintain effective relationships with local, state, and federal agencies, employers, and other parties to develop transportation programs and resolve transportation issues
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SKILLS
MS Office Suite, Software
Compatible GPS Systems, Avaya
Phone System and Adept Toolbar,
Excel
•
• Emergency Management
• Problem-Solving
• Teamwork and Collaboration
Department of Transportation
Regulations
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• Emergency Response
Kingsborough College
Brooklyn, NY • 06/2000
High School Diploma
EDUCATION
Sleepy's Cooperate Office - Customer Support Supervisor Hicksville, NY • 03/2013 - 03/2014
FIRST Transit MetropolitanTransit Authority - Customer Service Supervisor
Long Island City, NY • 05/2008 - 03/2013
Millennium Leather - Exported/Imported Office Manager Teaneck, NJ • 03/2000 - 12/2006
Conducted trainings for new systems for the department of health, local clinics and hospitals through out the 5 boroughs of NYC
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Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
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Conducted community workshops to promote different programs and educate public on available services.
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Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
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• Customer Service
• Data Entry
• Administrative
• Payroll
Enhanced team performance by conducting regular training sessions and offering constructive feedback.
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Improved customer satisfaction by consistently providing timely and accurate support to clients.
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Evaluated agent performance through quality assurance monitoring, identifying areas for improvement and providing targeted coaching as needed.
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• Customer Service
• Data Entry
• Payroll
• Trained 25+ employees on company policies and procedure
• Microsoft Office Suite
Collaborated with other departments to address recurring customer concerns, improving overall service quality.
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Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
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• Accounts Payable
• Sales
• Customer Service
• Maintain Import/Export shipment files
• Payroll
• Data Entry
• Microsoft Office Suite
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
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Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
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Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
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Contact this candidate