Customer Service Entry-Level
Resume:
Katherine Wilhelm
*** */* **** ****** Hollister, Ca 95023
************@*****.***
Focused individual with more than 8 years of expert experience in mail delivery service. Extensive expertise and knowledge of mail guidelines and restrictions. Known for reliability and best in class work. Flexible hard worker ready to learn and contribute to team success. Motivated to add value to any situation. Ability to meet very tight deadlines daily. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Overly organized and motivated, eager to apply time management and organization skills in various environments. Skilled in small building and home improvement construction. Seeking entry-level opportunities to expand skills while facilitating company growth. Disciplined worker with success in working within a busy, fast-paced settings. Skilled in building positive personal and professional relationships. Highly experienced in proper route planning to provide the most work in the least amount of time.
Work Experience
City Carrier Technician 2
08/2015 to Present
United States Post Office
Hollister,California
-Organize all classes of mail in sequence of delivery along the established route.
-Handle undeliverable mail in accordance with established procedures.
-Observe road rules, weather, road conditions, and other factors to maintain a safe driving record.
-Deliver mail in a restricted amount of time daily.
-Deliver mail along the prescribed route and retrieve additional outgoing mail and packages from customers.
-Obtain receipts and cash for restricted and postage due mail.
-Provide expert level customer service to over 4,000 customers weekly.
-Clean and check over the vehicle after completion of all daily deliveries. Skills Used:
-Customer service
-Problem solving
-Time management
-New hire training
-Common sense
Store Room Attendant 1
05/2012 to 06/2015
E&J Gallo Winery
Livingston, California
-Operates computer based inventory and purchasing systems.
-Provides timely and efficient customer service in the Storeroom to include: issues and receives parts, equipment and supplies as requested.
-Enters appropriate data into hand held, RF inventory scanners when required.
-Ensures record accuracy; applies root cause analysis for discrepancies.
-Prepares necessary paperwork to process a rush request, or Special Order for internal customers.
-Completes physical counts and enters into JDE; researches inventory discrepancies.
-Processes transfer orders to and from Gallo storerooms.
-Maintains GMP compliance.
-Completes special projects/assignments as required by the Team Leader and Manager.
-Secures production material loads for safe transportation.
-Responsible for understanding and complying with applicable quality, environmental and safety regulatory consideration. Skills Used:
-Customers service
-Problem solving
-Public speaking
-New hire training
Skills
MS Word - 3 years
MS Outlook - 3 years
JDE - 3 years
Education
Merced Jr. College
Associate
Business Administration and Management
Merced, California
01/2014 to Present
Peter Johansen High School
High school or equivalent
General
Modesto, California
08/1993 to 06/1995
Contact this candidate