Customer Service Representative

ELIZABETH ABRAMS

***********@*****.*** +1-716-***-****

CAREER SUMMARY

Motivated Customer Service Representative with a proven track record in dynamic, team-based retail and

high call volume environments. Self-driven with exceptional communication and computer skills, specializing

in conflict resolution and comprehensive customer care. Adept at fostering positive relationships with clients

and staff, seeking to leverage expertise for supervisory roles.

EDUCATION

Associate of Science in Humanities and Social Sciences - Erie Community College Jun 2010

WORK EXPERIENCE

Office Assistant- Construction Personal Group- July 2024-September 2024 (contract work)

• Filing through paperwork to make sure everything is up to date and in order

• Inputing loads and tons of material into the database systems, such as Google Excel Spreadsheets

• Adding up hours for timesheets for truck drivers into HeavyJob

• Scanning and saving documents into the n drive, so that they areavailable for everyone to see

• Desifering what code goes on the paperwork for materials and work done; such as milling, stone, base, surface, etc.I

Project Coordinator - Progressive Technology Systems (PTS) - March2024-June2024 (Contract work)

•Recruiting new low-voltage technicians or electricians as needed on projects throughout the US

• Invoicing payments and statements

• Posting new job openings on Indeed and Craigslist

Administrative Assistant, Accounts Payable-Financial People Staffing Agency Feb 2024-March2024 (Temp assignment)

• Clearing out third parties and emails by adding them to the system

• Checking data to match already scanned invoices

• Scanning and inputting invoices

Administrative Assistant, Accounts Payable — Robert Half Temp Agency Apr 2023-February 2024 (Temp assignments with clients such as Logistics Dinamics, People Inc, Superior Lubricants)

• Streamlined payment processes by toggling through various systems, ensuring timely client transactions.

• Investigated payment status, enhancing efficiency and client satisfaction.

• Responded promptly to client emails, maintaining open lines of communication.

Energy Technical Support — Tesla Sep 2021 - Nov 2022

• Answered calls, aiding customers with solar panel inquiries.

• Managed programs and systems, meeting business demands seamlessly.

• Provided customers with options to monitor their system productivity.

Premier Banker Specialist — HSBC Bank May 2020 - Aug 2021

• Assisted customers with account-related inquiries via phone calls.

• Efficiently managed programs to meet customer needs.

• Offered tailored solutions and new products to enhance customer banking experience.

Customer Service — Fiserv/Sagent/Defi Solutions Feb 2016 - May 2020

• Addressed customer concerns via phone, ensuring satisfaction with online banking accounts.

• Educated customers on system upgrades, fostering smooth transitions.

• Assisted with end-of-term vehicle leases, ensuring a positive customer experience.

Collector — Capital Management Services Aug 2014 - Feb 2016

• Utilized skip tracing skills to contact clients for debt resolution.

• Maintained compliance with client regulations and rules.

• Successfully negotiated debt repayments with customers.

Customer Service Representative — Mercantile Adjustment Bureau Aug 2013 - Dec 2013

• Implemented marketing strategies, resulting in customer base growth.

• Handled back-to-back calls, addressing inquiries, solving problems, and providing product information.

• Described merchandise details and care, enhancing customer understanding.

Customer Care Representative — Bon-Ton Oct 2012 - Aug 2013

• Provided an elevated customer experience, fostering loyalty.

• Recommended and located products based on customer needs.

• Addressed concerns promptly, preventing escalation.

Customer Service Clerk — Tim Horton’s Feb 2007 - Oct 2012

• Greeted and assisted customers, determining their preferences.

• Described products, facilitated selections, and managed customization requests.

• Built lasting customer relationships, offering promotional advice.

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