Customer Service High School

Jackie Martinez

San Antonio, Texas *****

(C) 210-***-****

***************@*****.***

Objective

I am seeking a position that can utilize my energetic customer service skills. I am a hard worker, who is friendly, responsible, and consistently showing initiative. I am a great problem solver, and a quick learner who is always trying to achieve good customer service.

Personal Skills

Communication

Problem Solving

Managing

Customer Service

WORK HISTORY

Business Administrator September 1997 – April 2024 Cody Company, LLC

Retired

Oversaw day-to-day operations, maintaining relationships with external customers covering all product lines. Responsible for general customer account administrative responsibilities, order entry, returns processing, order tracking, and any other customer inquiries. Must stay up to date with product knowledge across all product lines. Requires interaction with the Accounting, Sales, and other departments. Maintains heavy daily telephone contact with external customers regarding product information, needs and availability, etc. Enters orders into the systems and expedites them according to established processes and procedures. Provides product information, pricing and availability. Initiates and processes customer claims and disputes. Follows-up with customers regarding the status of their open orders and relay shipping information. May assist with tracking and maintenance of accurate inventory records. Performs other duties as assigned.

EDUCATION

Central High School, Springfield, Missouri

1964 - High School Diploma

INTERESTS

o Reading

o Bowling

o Spending time with family

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