Customer Service Supply Chain

LARISSA OSORIO HUERTA

**********@*****.*** +1-734-***-**** Novi, MI 48377

Summary

I'm a dedicated, organized and responsible person, I'm honest and reliable. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills.

I am a professionally International Business Trading with 20 years’ experience on the automotive industry, skilled in strategic planning and negotiations drove a 40% increase on Net profit for my division. Skills

• Leadership

• Teamwork

• Problem Solving

• Computer Skills

• Technical Skills

• Initiative

• Improvement Proposal

• Easy Learning

• Self Initiative

• Microsoft Office: Word, Excel, Power Point, Adobe PhotoShop, Visio, Acess

• Blackboard, Lotus Notes and Outlook

• SAP, MOVEX, IDIS

• AS-400 (APS)

• AX System, TT Touch, GCats

• Oracle

• Electronic Parts Catalogue System

• Web Parts Catalogue

• Brio System

Experience

Toyota Tsusho America, Inc Farmington

Hills, Michigan

Assistant Manager

11/2023 - Current

• Develop New Business at US

• Sales / Purchase Team Supervision on the Supply Chain

• Follow up and Launch New projects by OEM a Tier 1, Tier 2, or any customer

• Quotations (RFQ)

• Program Management of the Projects

• Develop Business Plan

• Develop Annual Budget

• Maintain good relations with customers (Visits) and Suppliers

• Follow up Customer Service

• Develop Strategies for cost reductions (ACR, VA/VE)

• Implementation of A3 projects and troubleshooting

• Development of KPI's indicators and suggestions for improvement

• Sales Projection

• Develop local suppliers

TOYOTA TSUSHO MEXICO

Assistant Manager (Material and Parts

Accesories)

04/2019 - 11/2023

• Supply Chain Team Supervision

• Follow up and Launch New projects by OEM a Tier 1, Tier 2, or any customer

• Quotations (RFQ)

• Program Management of the Projects

• Develop Business Plan

• Develop Annual Budget

• Maintain good relations with customers (Visits) and Suppliers

• Follow up Customer Service

• Develop Strategies for cost reductions (ACR, VA/VE)

• Implementation of A3 projects and troubleshooting

• Development of KPI's indicators and suggestions for improvement

• Sales Projection

• Develop local suppliers

TOYOTA TSUSHO MEXICO

Sales Representative B

04/2018 - 03/2019

• Procurement Supervision

• Sales Financial Reports

• Develop Business Plan

• Maintain good relations with Suppliers (Visits) and Customer Service.

• Monthly visits to customers and suppliers

• Program Management of the Projects

• Implementation of A3 projects and troubleshooting.

• Development of KPI's indicators and suggestions for improvement. TOYOTA TSUSHO MEXICO Silao De La

Victoria, Guanajuato

Customer Service

11/2016 - 04/2018

• Sales Forecast

• Sales Reports

• Claims Follow up

• Maintain good relations with customers (Visits), Customer Service.

• Monthly visits to customers and suppliers

• Purchasing and Sales follow up customer deliveries KIA MOTORS México

Parts and Service Manager

01/2014 - 10/2016

• Dealer development nationwide in Parts Area and Service, Parts Price Strategy and benchmarks development, Supplier accessory vehicles for Sales and After Sales development, Negotiation with steel, plastic and aluminum suppliers, Develop Parts and Accessories Sales strategy, Budget Management Area Parts, Responsible for negotiating prices and volumes with suppliers for spare parts, raw materials and accessories, Create forecast demand for suppliers, Coordinate the creation and development of processes in Parts Area (SOP's), Coordinate good practices to improve customer service, Implementation of A3 projects and troubleshooting, Development of KPI's indicators and suggestions for improvement, Responsible for monitoring and improving delivery times and Parts Fill Rate Customer, Follow up service parts and Orders in the system for distributors, Continuous improvement in the Parts Distribution Center

(MOBIS), Responsible of the development and training of staff Parts area, Distributors visits for assessment and implementation of the Certification Scheme Dealer.

Toyota Motors Sales de México (Parts

Distribution Center)

Parts Assistant Manager

01/2006 - 12/2013

• Dealers Support in México

• Orders Entry

• Tracking Orders with Procurement at US

• Purchasing functions

• Prices management, claims and Backorders

• Improvement projects for the Parts Area, Review Parts Stock, and technical Support for Dealers

• Manage inbound and spare parts Claims, Coordinate with carriage all the deliveries (Inbound / Outbound)

• Coordination for the Standard Operation Procedures performance, Administrative Procedures as billing, reports and market Studies, Leader Continue Improvement Projects, development of Toyota Business Production projects, problem solving by PDCA methodology, Management of Electronic Parts Catalogue, KPI's Development and Improvement Proposals (KAIZEN).

Nissan Toluca Plant

Support Parts Customer Service

07/2004 - 12/2005

• Order Entry, Follow Backorders, Customer Service, Customer Support, Inventory Studies, Administrative Procedures and Remanufactured Parts. Education and Training

ITESM Tec Milenio Cuautitlán Izcalli

Logistics Speciality and Supply Chain Management

2010

Instituto Tecnológico de Estudios Superiores de Monterrey Campus Toluca International Trading Business

05/2004

Instituto Tecnológico de Estudios Superiores de Monterrey Campus Toluca High School

05/1999

ITESM Tec Milenio Cuautitlán Izcalli

Sales Hability Course

Personal Information

• Place of Birth: Uruapan, Michoacán

• Date of Birth: 04/28/81

• Marital Status: Married

Languages

• Spanish, Mother tongue

• English, Advanced Level

• French, Basic Level

Hobbies and Interests

• Travelling

• Theater

• Music

• Cinema

• Reading

• Gardening

• Socialize

• Bowls

• Dancing

Activities and Honors

• Love Travel

• Yoga

• Photograph

• Theater

Languages

Spanish:

Native/ Bilingual

English:

Full Professional

French:

Elementary

Japanese:

Elementary

Accomplishments

• First mexican lady staff to be promoted as Assistant Manager References

References available upon request.

Contact this candidate