Customer Service Special Education

Location:

Byhalia, MS

Posted:

September 25, 2024

Contact this candidate

Resume:

Kianta C. Malone

*** ****** **** ****

Byhalia, Mississippi (MS) 38611

Phone: 901-***-**** / 901-***-****

Email: **********@*****.***

Objective:

To secure full-time employment within a company where I can assist company growth through sharing my years of knowledge, skills, and abilities in customer service, logistical coordinating, and planning.

Work Experience:

Niagara Bottling, LLC Byhalia, MS

Dock Coordinator Feb. 2017-Present

Operate and inspect dock doors and robotic equipment to ensure functionality so trailers are loaded in a timely manner.

Effectively communicate with the dispatchers to coordinate when outbound trailers are good for loading.

Responsible for dock safety to assure the area is free of any possible hazardous conditions.

Maintain general good housekeeping practices to guarantee a healthy work environment for oncoming shift.

Perform cross training to offer flexibility where it may utilize when required.

Interact with customers by offering support via correspondence, telephonic, and multitasking to complete tasks satisfactory.

Frequently dialogue with corporate support staff and perform corrective actions if any arise.

Possess working knowledge of some Microsoft Office applications such as Word, Outlook, and Excel.

Marshall County School District Special Education Department Holly Springs, MS

Administrative Assistant Jul. 2015 - Feb. 2017

Operated various office automation devices such as printers, copiers, scanners, and faxes.

Maintained and updated filing records, inventories, incoming and outgoing mail, and database systems either manually or using a computer.

Communicated with employees and other entities to answer questions, disseminated, or offered explanation for information, and addressed complaints regarding the department.

Compiled, copied, sorted, and filed records of office activities, business transactions, personnel training, conferences, and student data and timelines.

Marshall County School District Special Education Department (Continued)

Managed staff calendars, arranged appointments, setup interviews, reviewed files, and other documentation to gather information to reply to informational requests.

Utilized typewriters, dictating machines, and computers for typing, formatting, proofreading, editing correspondence, and document collection from notes.

Coordinated travel arrangements for office personnel, prepared and attended meetings and conferences, and transcribed meeting minutes and reports when requested or required.

Processed and prepared company and government forms, records, progress reports, and expense reports to be sent to other school districts.

Fred’s Inc. Memphis, TN

Printing Associate Oct. 2013 - May 2015

Operated high-speed office peripherals/devices such as enterprise level photocopiers, digital and microfilm/microfiche readers/printers/scanners, addressing, stencil cutting, folding, binding, bursting, and inserting machines.

Computed prices for services and received payments to provide the supervisors with the billing information.

Managed printing devices by regulating factors like speed, ink flow, number of copies, and loading machines with paper or film.

Sorted copies by identifying page number and title information for ease of office distribution.

Maintained printer supply inventory and requisition of stock.

Monitored printer operations and made adjustments as necessary to ensure proper function.

Marshall County School District (Byhalia Elementary & Middle School)

Holly Springs, MS

Teacher Assistant/special Education Assistant Jan. 2003 - May 2013

Supervised students in the classrooms, hallways, schoolyard, gymnasiums, on field trips, and cafeterias.

Tutored and assisted children individually or in small groups to help them hone and master their skills by reinforcing different learning concepts presented by teachers.

Instructed students on the use and care of school equipment and materials to prevent injuries and damage by enforcing administration policies and governing rules for students.

Prepared lesson plans, bulletin board displays, exhibits, equipment, and demonstrations for games and other recreation activities.

Promoted physical, mental, and social development to students by creating fun activities and interactive environment to gage maximum participation.

Marshall County School District (Byhalia Elementary & Middle School) (Continued)

Assisted disabled students with one-on-one sessions to help in areas they needed assistance using assistive devices, supportive technology, and facility accessing like restrooms, classrooms, and the cafeteria.

Education:

Southwest Community College Memphis, TN

Pre-Law

Classes pertaining to Public Speaking and Intro to Business

Northwest Community College Senatobia, MS

Respiratory Therapy

Byhalia High School Byhalia, MS

General and basic studies (Graduated)

Additional Skills and Abilities:

Knowledgeable on the use of Microsoft Word, Excel, PowerPoint, and Outlook applications.

A team player, very people oriented, self-starter, organized, fast learner, and motivated.

References: *Additional personal or professional reference are available upon request.