Data Entry, Customer Service representative. Receptionist

Seanya Haynes

*** *** **. ** #***, Washington, DC 20024

Phone: 304-***-**** Email: ************@*****.***

Professional Summary

Experienced Administrative Clerk with over 20 years of expertise in office management, customer service, and data entry. Adept at problem-solving, time management, and efficiently handling administrative tasks. Proven ability to streamline operations using Microsoft Office and Google Docs, ensuring timely project completion and adherence to company standards. Seeking to leverage my extensive experience in an administrative role to contribute to the success of a dynamic organization.

Core Competencies

Administrative Support

Office Management

Data Entry & Analysis

Problem Solving & Decision Making

Customer Service Excellence

Time Management & Prioritization

Document Processing & Filing

Microsoft Office Suite (Word, Excel, PowerPoint)

Google Docs & Office 365 Proficiency

Communication & Interpersonal Skills

Professional Experience

Direct Service Provider

Harris Inc, Washington, DC

June 2023 – August 2024

Provided assistance with daily living activities, including cooking, cleaning, and hygiene guidance, improving client satisfaction by 20%.

Conducted virtual FaceTime checks to monitor client well-being and ensure compliance with hygiene practices.

Delivered verbal prompts and daily activity support, fostering independent living skills.

Tax Audit Clerk Senior

West Virginia State Tax Department, Charleston, WV

February 2014 – May 2023

Audited Oil and Gas returns, calculating royalty ownership and ensuring accurate tax assessments.

Provided resolutions for taxpayer disputes on appraisals, achieving a 95% accuracy rate in resolution.

Trained new employees on tax auditing procedures and software systems, increasing team efficiency by 15%.

Extracted and analyzed data from the Integrated Assessment System (IAS) for use in taxpayer disputes and legal proceedings.

Utilized comprehensive knowledge of state and federal tax laws to address inquiries and ensure compliance.

Customer Service Representative (CSR-1)

Capital Area Services Company I.C., Columbus, OH

July 2009 – January 2014

Assisted members with benefit-related inquiries, claims processing, and document verification, maintaining a 98% customer satisfaction rate.

Managed claims adjustments and conference calls, effectively addressing member concerns and streamlining claims resolution.

Proof Operator

BB&T, Charleston, WV

February 2006 – June 2009

Encoded documents using MICR technology, ensuring accurate and timely transaction posting.

Maintained a 99% accuracy rate in processing financial documents and transactions.

MRDD Adult Trainer

Kanawha Valley Senior Services, Charleston, WV

March 2006 – December 2007

Trained adults with developmental disabilities in essential independent living skills, such as laundry, money management, and safety awareness.

Data Entry Clerk

Various Temporary Assignments, Charleston, WV

2004 – 2006

Entered and processed medical and dental claims with a 98% accuracy rate.

Organized and managed data sets for efficient sorting and retrieval, ensuring daily deadlines were consistently met.

Secretary

Campbell and Associates, New York, NY

August 1999 – September 2004

Managed daily office operations, including scheduling appointments, filing court documents, and preparing legal correspondences.

Coordinated with city officials and clients to ensure compliance with restaurant permits and safety codes.

Education

General Equivalent Diploma (GED)

Martin Luther King Jr. School, New York, NY

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

Google Docs Editors Suite

Integrated Assessment System (IAS)

Customer Relationship Management (CRM) Software

Data Entry & Management

References

Ryan Laws, CPSS

Certified Peer Support Specialist

DC Public Library

901 G St. NW

Washington, DC 20001-4531

Phone: 202-***-****

Contact this candidate