Customer Service Assistant Manager
Resume:
professional summary
experience
Victorville, CA 92395
W: *********@*****.***
Task Delegation
Operations Management
Cost Reduction
Product and service knowledge
Employee Performance Evaluations
Employee Scheduling
Time management
Policy enforcement
Emotional intelligence
Project management
Retail Operations
Schedule oversight
Conflict resolution
Client relationship management
Customer service orientation
Adaptability and flexibility
Critical thinking
Inventory management
Merchandise handling
Loading and unloading
Stockroom Organization
skills
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linda
flanagan
l f
Ambitious assistant manager with leadership and team development experience. History of mentoring new team members in company policies, top-quality service delivery and performance targets. I am a decisive yet personable problem-solver with superior conflict resolution skills. I am a dedicate professional with demonstrated strengths in customer service and time management. I excel at troubleshooting problems and building successful solutions. I am an excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I stay on top of demands in fast-paced environments by effectively using slow periods while also maintaining organized, clean, and safe work areas with diligent attention to important details. I am always willing to take on any task to support team and help business succeed. Maldonado's Pets Transports Victorville, California August 2023 - Current
Assistant Manager
• Supported senior managers with day-to-day operational requirements.
• Coordinated employee schedules to provide adequate staff coverage.
• Adjusted to multiple demands and shifting priorities in fast-paced work environment. Maintained regulatory compliance by adhering to local, state, provincial, federal regulations governing transportation activities.
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• Prevented illness and injury with proper care for different types of animals.
• Kept pets healthy with regular changes of food and water.
• Maintained clean living environment by cleaning pet areas, litter boxes, and cages.
• Ensured safety and well-being of all pets under care at all times.
• Followed strict dietary guidelines for pets with special nutritional needs or allergies.
• Engaged in playtime with pets to promote socialization and bonding.
• Administered medication as needed for specific health conditions or illnesses.
• Walked dogs regularly to avoid accidents and to obtain necessary exercise. Spirit Halloween Victorville, California
August 2023 - November 2023
Assistant Manager
• Coordinated employee schedules to provide adequate staff coverage.
• Supported recruiting, training, and professional development efforts.
• Supported senior managers with day-to-day operational requirements. Maintained operational performance with skillful execution of opening and closing procedures.
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• Collaborated with upper management to develop and implement business improvements.
• Optimized inventory for maximum revenue generation. Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
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• Delegated tasks to appropriate staff members for optimum productivity. education
language
Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
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Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
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• Assisted with hiring, training, and evaluating new staff members.
• Conducted regular inventory checks and placed orders for supplies as needed. High School
Etiwanda high school, Rancho Cucamonga, California June 1993
English - Native
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