Real Estate Customer Service
Resume:
Leticia Cosey
Norcross GA *****
Home: 510-***-****
Email: ****************@*****.***
EMPLOYMENT OBJECTIVE: To obtain a position within a company that will allow me to utilize and combine all of my acquired skills in addition to learning more and growing with the company which will produce and set the bar of excellence and Success for myself and the Company.
SUMMARY OF QUALIFICATIONS:
Marketing & call center experience Computer literate: MS Office 2010/Outlook
Customer service oriented Proficient w/QuickBooks
Reception/multi-line phones Appointment scheduling
Able to multi-task & prioritize Team player
Excellent general office skills Able to work under pressure
Excellent communication skills Honest, stable & reliable
EDUCATION:
2010-CURRENT City College of San Francisco San Francisco, CA
MAJOR: Business Management/Marketing
Completed Courses in Real Estate
Real Estate Principles
Real Estate Practice
Legal Aspects of Real Estate
Passed Real Estate State Examination (Oct 2016)
Licensed Real Estate Agent
CTAC
LIHTC
EMPLOYMENT HISTORY:
April 2016 – Current Independent Contractor with Renoir Staffing Focused on Property Management and Leasing at
November 2015 to
April 2016 Property Manager (LIHTC)
The John Stewart Company Vallejo, Ca
• Hires, supervises, trains and evaluates staff. Responsible for employee performance evaluations and improvement plans when necessary. Conduct monthly staff meetings and safety training.
• Develops and manages waitlist and interviews and screens prospective residents.
• Prepares, processes and signs leases and rules.
• Identifies appropriate contractors, defines scope of work, and obtains necessary bids.
• Oversees maintenance program consisting of maintenance supervision, inspections and monitoring work orders.
• Conducts unit inspections as scheduled and oversees completion of follow-up work orders
• Collects rents, provides receipts, and prepares deposits using property management software.
• Writes warning letters and prepares legal notices to residents.
• Submits required reports and maintains records according to company policies.
• Provides documentation, consults with attorney and participates in required legal proceedings (i.e. evictions).
• Conducts unit inspections as scheduled and oversees completion of follow-up work orders
May 2015 to
August 2015 Luxury Leasing Consultant,
San Francisco, Ca
Handle phone or walk-in inquiries regarding available apartments
Showing apartments and answering prospective residents' questions about pricing
Prioritization & organization of time and customers
Follow up on prospects and leads
Verify applications and follow up on applications including resident screening
Prepare leasing agreements
Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
Maintain prospect records using proprietary online tools
Excellent communication skills, active listening, and ability to maintain interpersonal relationships
Inside and Outside Sales
Ability to identify strengths & weaknesses of alternative sales approaches
Experience operating computer systems Microsoft Office Suite, Yardi, onsite, rent café and other property management systems
Familiar with HUD and Tax Credit Property Procedures
February 2015 to
Current Event Pro Strategies (part time)
Brand Ambassador/Team Lead,
San Francisco Bay Area, Ca
Work With Major Corporations on Marketing Campaigns
Lead a rotating team of 30 Brand Ambassadors
Create Marketing Strategies
Set up Promotional Materials
Manage Break Schedules
Compile Data Reports
Team Building
Event Planning
Event Coordination
Sept 2014 to
Dec 2014 Clean Water Action
Customer Service/ Sales/ Phone Canvassing
Oakland, Ca
Extensive training and work on environmental issues
Politics, grassroots lobbying
Organizing and fundraising for Non-profit
Outbound calls to sustaining members to raise funds
Daily minimum sales/fundraising Quota
June 2011 to
Feb 2014 CUSTOMER SERVICE REP/SALES REPRESENTATIVE
SAFEGUARD THERAPEUTIC BATH TUBS
Richmond, CA
Manage and maintain current accounts
Cold calling prospects via telephone and email or visiting clients business locations
Following up with prospects and answering questions via telephone and email
Pursuing opportunities for account growth and new business
Understanding company capabilities and services, and effectively communicating to client
Reports to the Sales Manager, providing regular input on all activities, including status reports on a weekly basis
July 2008 to LOAN ORIGINATOR/CUSTOMER SERVICE REPRESENTATIVE
March 2010 Lokman Financial, Stockton, CA
Market financial services to new & existing home owners for mortgage refinancing; process loan applications and support documentation
Answer multi-line phones and schedule client appointments
Maintain organization of office: reprographics, fax, creating documents & spreadsheets; update Multi Listing Service real property listings
July 2006 - BUSINESS DEVELOPMENT ASSOCIATE
July 2008 CAS Systems, Oakland, CA
Marketed and sold Microsoft business software upgrades to multi-million dollar companies relating to inventory, security, banking & financial applications.
Jan 2005- Authorization Representative
June 2006 Old Republic Home Protection, San Ramon, CA
Provided excellent customer service to home owners submitting claims for appliance repairs; verified, authorized or denied coverage for repair claims
Dispatched contractors form approved list to homeowners
Negotiated settlement payment amount to home owners in lieu of repairs
Authorized check payments of warranty claims
Aug 2003- CALL CENTER REPRESENTATIVE
May 2005 California State Auto Association/AAA, Livermore, CA
Received inbound calls from members requesting vehicle roadside assistance
Assessed situations to determine scope of assistance needed; dispatched AAA approved tow services, California Highway Patrol and Caltrans services as needed
Negotiated settlement payment amount to home owners in lieu of repairs
May 2000- INTERCONNECTIONS SERVICE REPRESENTATIVE
May 2002 SBC Advanced Solutions, Inc. Dublin, CA
Marketed services to new & existing customers; coordinated with other departments to expedite customer requests; issued service orders per customer requests
Processed phone requests for new service or changes in existing services
REFERENCES: Available upon request.
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