Data Entry Customer Service

Desiree Gonzalez

Austin, TX ***** 757-***-**** *******.*.********@*******.*** www.linkedin.com/in/DesireeNGonzalez/ EDUCATION

Undergraduate Studies, Marketing Aug 2017 – Dec 2021 University of Houston-Clear Lake GPA: 3.0

EXPERIENCE

Pay Bill Coordinator, Remote, TX Jan 2023 – Present VISTA Staffing Solutions 40 Hours Weekly

• Obtain, process, and reconcile signed work records, expense statements, and corporate accounts

• Assign accurate coding for missing Hospitalist work records and vendor invoices for assignments

• Perform data entry and record management for accounting with proprietary computer software

• Process billing adjustments and adhere to weekly, bi-weekly, and monthly billing deadlines

• Comply with information systems security and maintain confidential sensitive information Concierge Staff Member, Austin, TX Jun 2022 – Jan 2023 Lifetime Athletic 40+ hours weekly

• Perform front desk operations, provide concierge assistance, and ensure customer satisfaction and retention

• Execute billing and payment processing, business correspondence, daily reports, and manage accounts

• Inform guests of promotional information, sold memberships to meet goal, and answer guest inquiries

• Check in members efficiently, assist members with needs of the club, and maintain sanitation policies

• Skilled in phone etiquette, data entry, confidential record keeping, and administrative work Server, Houston, TX Oct 2021 – Jun 2022

The Cheesecake Factory 40+ Hours Weekly

• Accommodated multiple tables in a high-volume restaurant while maintaining excellent customer service

• Trained new hires, learn restaurant chain operations, and covered staff shortages enthusiastically

• Certified and experienced in food handling, fulfilling orders, and opening/closing procedures

• Promoted and sold specials of the day, provided customer solutions, and retained clientele Server, Friendswood, TX Sep 2020 – Sep 2021

The Cheesecake Factory 40+ Hours Weekly

• Greeted, served, and retained multiple guests at a time while providing menu recommendations

• Discussed dining and nightlife recommendations while recording orders accurately and efficiently

• Carried out cash register operations, reservations, order updates, and restaurant policies Curbie, Pearland, TX Jan 2020 – Sep 2020

H-E-B 25+ Hours Weekly

• Experienced with proprietary online ordering and delivering software, organization, and customer satisfaction

• Shopped for guests’ orders for the day, organized orders in proper slots, and delivered to vehicles efficiently

• Achieved productivity standards, communicated order adjustments, and adapted to business needs SKILLS AND INDUSTRY

Software

• Microsoft Office (Word, Excel, and PowerPoint), Outlook, Teams, Zoom, Google (Slides, Docs, and Sheets) Interpersonal

• Analytical skills, Data Entry, Records Management, Telecommunications, Research, Computer Literacy, Sales, Marketing, Public Speaking, Presentation, Training, Leadership, Communication, Customer Service, Teamwork, Problem-solving, Flexibility, Reliability, Organization, Collaboration CERTIFICATIONS

Food Handler Essentials, StateFoodSafety Apr 2022

Texas Alcoholic Beverage Commission (TABC) Mar 2019

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