Customer Service Delivery Driver

HB Hani Bedda

Metlaoui, Tunisia **** 002**********

************@*******.***

PROFESSIONAL

SUMMARY

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. SKILLS Dependability and Honesty

Customer Accounts Management

Delivery and Shipment Records

Customer Service

Verbal and Written

Communication

Customer Relationships

Attention to Detail

Time Management

Valid Driver's License

Customer Satisfaction

Customer Inquiries

FreightDATA Software

Proficiency in Microsoft Office

WORK HISTORY PACKAGE DELIVERY DRIVER 01/2020 to CURRENT Dropex Metlaoui, Gafsa

Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.

Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.

Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.

Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.

RESTAURANT WAITER 05/2014 to 07/2020

Several Hotels And Touristic Cafes Mosrata, Libya Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Cultivated warm relationships with regular customers. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Explained menu items and suggested appropriate options for food allergy concerns.

Worked with POS system to place orders, manage bills and handle complimentary items.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Kept register accurate through correct billing, payment processing and cash management practices.

Increased sales significantly by upselling higher-end products to customers.

EDUCATION National Diploma Of Higher Education Industrial Computer Science 09/2011 Training Center Borj Sedria, Borj Sedria

LANGUAGES - Arabic : Native language

- English : Fluent

- French : Moderate

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