Customer Service Data Entry
Resume:
Jo Anne Alcantar
Phoenix, AZ *****
******************@***********.***
Seeking a responsible and challenging position to utilize my interpersonal and office skills with a growing company to achieve its maximum productivity.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Scanner Operator
Camelback Toyota-Phoenix, AZ
July 2023 to Present
Scan all new, used, leased, lease buy out, fleet deals, monthly inventory report, data entry-billing sheets, scan delivery checklist for all vehicles sold.
Front Desk Receptionist
American Family Insurance-Phoenix, AZ
January 2023 to Present
Open and close office, Answer phones, payments over the phone and in person cash or card, correspondence, Mail, data entry, fingerprinting services for Department of Public Safety, Immigration, Police records, CCW, FBI, duties upon request
Customer Service Representative
Hawaii Mainland Administrators-Tempe, AZ
August 2019 to October 2022
Quote benefits, eligibility and claim status accurately and timely to all callers Document all calls in members notes return voice messages, emails and written inquiries Resolve any customer service issues
Answering inbound calls and providing excellent customer service Judicial Clerk Associate
Maricopa County Jury Commissioner Office-Phoenix, AZ December 2007 to February 2019
Facilitate Juror Orientation Presentation for 50-700 potential jurors, Incoming coming calls, process mail/ approval and denial for excuses, bilingual interpreter (Spanish), correspondents, filing, data entry, problem solving and decision making, cross training, 10-key, Arizona Lengthy Trial fund Coordinator 2008-20012, collections for over payment for over paid Arizona Lengthy Trial Fund, summonsing for Petit and State and County Grand Juries, biographical forms for statistics, duties upon request.
Accounting Assistant/Audit
Affiliated Computer Services (ASC)-Tempe, AZ
January 2006 to October 2006
Expense reports for Sprint contract, queue A-Q, including VP, Directors, Mgrs and field representatives, obtain approval for all business entertainment of airfare, lodging, car rental, out of pocket and personal expenses thru Sprint travel and expense policy, trained new employees, 10 key, duties upon request. Administrative/Clerical/CSR
Spherion - ACS-Tempe, AZ
June 2005 to January 2006
Processor II
Wells Fargo Bank-Phoenix, AZ
October 2003 to April 2005
Maintain second home mortgage records for correspondent lending. Incoming faxes transmission, facilitate weekly meetings, trained new employees, 10-key, duties upon request. Administrative/Clerical/CSR
TRC Staffing-Phoenix, AZ
September 2002 to October 2003
Wells Fargo Bank, NA
Front Desk Coordinator
Open Works-Phoenix, AZ
April 2001 to September 2002
Maintain Front desk, daily duties. Answering incoming calls, mail distribution, open/close office, order/ stock office supplies, bids and proposals duties upon request. Receptionist/HR Assistant
KP Limited-Phoenix, AZ
July 2000 to April 2001
Receptionist HR, Pre-interviewing, payroll, accts payable & receivables, photo studio ID, answer phones, filing, copies, data entry, data entry, office supplies, and duties upon request. Administrative Assistant/Trade Floor
Tosco Refining Corporation-Tempe, AZ
June 1999 to June 2000
36-incoming lines, travel arrangements, scheduling, bid's and proposal, faxing, mail distribution, correspondents, expense reports, duties upon request. Eligibility Interviewer/AHCCCS
Maricopa County Health Dept-Phoenix, AZ
July 1998 to March 1999
Medical Eligibility
Interview low-income families for medical benefits sought approval within 48 hours. Receptionist
Goldberg and Osborn-Phoenix, AZ
January 1997 to July 1998
Greet potential clients, answer phones, filing, mail distribution, duties upon request. Medical Records Clerk I
Maricopa County Health Dept-Phoenix, AZ
September 1992 to July 1994
WIC and Food Plus
Community Nutrition Worker
Interview low income families for WIC and food plus, Test clients for Anemia, Issue WIC checks, growth charts.
Assistant Manager
Mail Boxes Etc.-Phoenix, AZ
August 1986 to October 1988
Assistant manager open and close office, shipping and receiving, western union agent, faxes, Mail distribution to PO Boxes, special requests.
Education
GED
Phoenix Union High School - Phoenix, AZ
March 1984 to August 1984
Skills
• DATA ENTRY (10+ years)
• FILING (10+ years)
• TRAINING (10+ years)
• PROCESSOR (3 years)
• PROPOSALS (1 year)
• Customer Service (10+ years)
• Scheduling (1 year)
• Outlook (10+ years)
• Billing (1 year)
• Administrative Assistant (2 years)
• Receptionist (10+ years)
• Interpretation
• Front desk
• Typing
• Medical records
• Records management
• Customer service
• ICD-10
• Cash handling
• Interviewing
• QuickBooks
• Oracle
• Dealership experience
• Human resources
• Data collection
• Clerical experience
• Front desk
• Typing
• Customer service
• Clerical experience
• Medical records
• Cash handling
• Records management
• Personal assistant experience
• Cash register
• QuickBooks
• Office management
• ICD-10
• Dealership experience
• Human resources
• Interviewing
• Windows
Certifications and Licenses
Driver's License
January 2021 to December 2031
Level finger print Clearance card
May 2021 to May 2027
Additional Information
Skills: Office Management, Pre-Interview for Hire, Bi-lingual, Training, Travel arrangements, Expense report, Bids, Proposals, Memos, Correspondence, Payroll, Typing, 10 -key by touch, Word processor, Data Entry, Micro fiche, CRT, Switchboard (36 incoming lines), Order/Stock Supplies, Inventory, Customer Service Representative, Shipping/Receiving, Money Handling/Balancing, Mail distribution, Faxing, Copying, filing (alpha/numeric, AP/AR, Open/Close office, Multi tasking, Time management. Computer
Contact this candidate