Customer Service Food

MICHEAL SHANNON

*.***********@*****.***·· 215-***-****

Experienced Food Service Professional with a wide range of skills, and abilities. Including, Food Prep, Sanitation, Product Management, Ordering, Training, and others.

EXPERIENCE

JANUARY 2023-AUGUST 2024

DELI ASSOCIATE

GIANT SUPERMARKETS, TREXLERTOWN, PA

• PROVIDED QUALITY CUSTOMER SERVICE AS AN ESSENTIAL COMPONENT OF THE POSITION.

• RECEIVED, PROCESSESD, PREPARED, WRAPED, SLICED, WEIGHED, MARKED, AND PACKAGED PRODUCTS.

• MAINTAINED PROPER SHELF, CASE, AND DISPLAY CONDITIONS, TO INCLUDE STOCKING, CLEANING, STRAIGHTENING, AND ROTATING PRODUCT, WHICH TYPICALLY WEIGHS LESS THAN 30 LBS.

• MAINTAINED PROPER COOLER CONDITIONS TO INCLUDE CODING, ROTATING, ORGANIZING CASES OF PRODUCT (FREQUENTLY WEIGHING MORE THAN 20 LBS. AND OCCASIONALLY WEIGHING UP TO 50 LBS.), AND CLEANING.

• MAINTAINED PROPER PREP AREA CONDITIONS, TO INCLUDE CLEANING AND SANITIZING WORK SURFACES, UTENSILS, AND EQUIPMENT.

• ADHERED TO ALL FEDERAL, STATE, AND LOCAL REGULATIONS, AS THEY APPLY TO THE DELI AREA.

• MAINTAINED SAFE AND CLEAN SALES FLOOR CONDITIONS, TO INCLUDE SWEEPING AND MOPPING.

JANUARY 2024-JUNE 2024

FOOD PREP/CUSTOMER SERVICE

PRIMOS HOAGIES, TREXLERTOWN, PA

Prepare produce for the day’s orders.

Completed order receipts.

Answered customers' questions about products and advised customers on their merchandise selection.

Kept records of out-going customer orders.

Utilize POS machine to process customer orders.

Prepped ingredients for the day, (sauce prep, slicing vegetables, etc.)

Prepared customer orders to menu specifications, and customer special preferences.

DECEMBER 2020-SEPTEMBER 2023

FOOD PREP/STOCKER

CITY PIZZA, PHILADELPHIA, PA

Completed order receipts.

Answered customers' questions about products and advised customers on their merchandise selection.

Kept records of out-going customer orders.

Stocked shelves, racks, cases, and bins in the storage room utilizing First in First Out (FIFO) principles.

Prepped ingredients for the day, (sauce prep, slicing vegetables, etc.)

Prepared customer orders to menu specifications, and customer special preferences.

JUNE 2016- DECEMBER 2020

FOOD DISTRIBUTION & PRODUCT COORDINATOR

CITY PIZZA, PHILADELPHIA, PA

Ordered supplies, put away up stock, and kept records.

Maintained brand standards and health department requirements.

Responsible for setting up and replenishing food items through the food service vendors

JANUARY 2014-JUNE 2016

SERVER ASSISTANT

THE PALM RESTAURANT (CLOSED), PHILADELPHIA, PA

Maintained a good working knowledge of all dining room and kitchen responsibilities and procedures

Understood and implemented basic kitchen equipment operation (food processor, dishwasher, beverage machine, etc.)

Maintained a clean work area in the kitchen, serving area, and dining room

Understands proper table setting for each meal

EDUCATION

LINCOLN HIGH SCHOOL PHILADELPHIA, PA

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