Customer Service Services Specialist
Resume:
Sean Brown
Social Services/Non-Profit Program Management/Customer Service
Bend OR 97702
************@*****.***
EXPERIENCE
Oregon Department of Human Services, 16493 Bluewood Pl Ste 3, La Pine, Oregon, 97739 -
Human Services Specialist
November 2023 - May 2024
Provide a safety net, family stability and a connection to careers and resources that guide Oregonians out of poverty by determining eligibility for state programs and services. I worked with at-risk populations including people who experience disabilities, addiction, and houselessness.
Deschutes Public Library, 62080 Dean Swift Rd, Bend, OR 97701 –
Public Services Specialist
April 2022 - November 2023
Responsible for providing a high level of direct customer service to all customers who use the Deschutes Public Library and its buildings, services, resources and programs. Participated in a district wide customer service committee where my focus was on advocating for people who experience disabilities by streamlining customer service processes to 2 or 3 steps with the goal of promoting independence and community connection while using the Deschutes Public Library. Worked closely with at risk populations connecting people with local services like Thrive and Neighborhood Impact.
ALSO (Advocates for Life Skills and Opportunity) Inc, 369 NE Revere Avenue, Suite 103 Bend, Oregon 97701 —
Program Manager - La Pine
January 2020 - April 2022
Responsible for staffing, licensing, and general management of a twenty-four hour supported living facility for adults who experience intellectual/developmental disabilities, advocating for the people we support in their community, and coordinating in-home/employment support for people who experience disabilities in the community of La Pine, Oregon.
EDUCATION
SKILLS
Leadership
Customer Service
Caregiving
Computer Skills
Microsoft Products and
Services
Technology Troubleshooting
Presentation/Public Speaking
Information Confidentiality
Materials Handling
Communication
CPR/OIS (Oregon Intervention
System)
PROJECTS
ALSO La Pine Program
Manager
Deschutes Public Library
Safety Committee Member
Deschutes Public Library
Employee Advisory
Committee
La Pine High School, 51633 Coach Rd, La Pine, OR 97739 — High School Diploma
September 2004 - July 2008
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