Customer Service Office Manager
Resume:
Trabuco Canyon, CA *****
Mobile. 714-***-****
Email. **********@*****.***
Kathy Chen
Skills Microsoft Word, Excel, Outlook, QuickBooks Pro, Adobe Photoshop, Adobe PDF Pro, Internet, Windows,
First American SMS StreamLine
Encompass 360
Orijin
Lending QB/Meridian
Calyx Point
Able to adapt to various work environments, multi-task, prioritize, and perform various responsibilities.
Able to learn new computer applications quickly.
Excellent organization and time management skills
Team player with positive attitude
Exceptional written and verbal communication skills
Remarkable ability to provide the highest level of customer service under all circumstances
Bilingual- English and fluent in Chinese (Mandarin) Work Experience
April 2022 – Present TM Construction Lake Forest, CA Office Manager / Assistant
Complete and provide estimates to all current, new, and potential clients for any work/projects
Complete and provide invoices to all current clients/customers for finished work
Answer incoming calls
Outbound calls to potential clients from referrals including real estate agents, family, friends, neighbors, and current clients
Provide customer service for all current and new projects
Schedule new work/projects
Order parts and materials as needed for new/current projects
Pickup/deliver parts and material as needed to jobsite
Marketing – print, electronic and direct for potential projects
Accounts payable/receivable to vendors and clients February 2022-April 2022 Excelerate Capital Newport Beach, CA (Remote) Funder
Fund wholesale for TPO companies including conventional refinance and purchase loans; conforming, non conforming, VA, FHA, QM and Non QM loans.
Review final signed loan documents to make sure all documents are in compliance with guidelines (Fannie Mae, Freddie, TRID, VA, FHA)
Assign funding conditions to escrow/title, brokers, account managers, account executives/loan officers
Balance loan figures /funding wire breakdown to prepare for funding and order wires
Resolve closing and funding issues
Resolve any post closing issues for all funded loans
40-60 loans funded monthly
May 2021-December 2021 Stearns Lending, LLC Lewisville, TX (Remote) Closing Manager
Oversee and manage daily operations of closing for Retail-JV Fulfillment team
Provide and develop training for all new hires and provide ongoing training for existing staff/team
Administer and communicate new policies and procedures as necessary to eliminate any applicable closing issues
Review pipeline reports to ensure timelines are met and data accuracy
Manage close of escrows, QC issues, expiration dates and find solutions to recurring errors
Update staff with industry and regulatory changes
Assign files to closers/doc drawers as received from joint venture companies
Assist joint ventures with any and all applicable system issues, closing issues and post closing issues
Approve all supplemental wire requests
Post-closing investor purchase conditions and issue any applicable refunds or RESPA cures due to borrowers
Assist closing manager for National Wholesale team with system issues, overrides and closing issues
November 2015-September 2020 Clearpath Lending Irvine, CA Funding & Post Closing Manager
Review all loan packages/signed loan documents
Review and submit all funding conditions
Audit, review, and balance final figures for funding wire
Submit collateral packages to investors and upload electronic closing packages
Post-closing investor purchase conditions and satisfy all LRS (Loan Review Summary) conditions
Review compliance
Review and balance purchase wire figures
Assist with all and any borrower post closing issues and correspondence
Maintain and manage pipeline for all warehouse banks
Manage all warehouse banks and upload Purchase Advices to warehouse banks
Issue all lender credit/Respa cures due to borrowers after loan has funded
Maintain relationship with all clients / borrowers for loyalty program and provide customer service
Train new hires for funding and post closing and provide on going training for funding and post closing team
March 2013-November 2015 Clearpath Lending Irvine, CA Senior Loan Processor
Set up and review files for loan submission to correspondent lenders
Complete processing on all loans from file submission from loan officers to loan purchase.
Process all loans including cash out, rate & term refinances, purchases for dry and wet states, VA, VA IRRRLS, FHA, HARP loans
Order/open title, escrow and appraisals on all applicable loans
Loan registration and submission to correspondent lenders
Review and calculate clients’/borrowers’ income and debt
Title review and resolve any liens or title issues
Submit client/broker Prior to Closing conditions for any brokered loans
Review, stack, and submit all loans for doc department August 2012- January 2013 Crossline Capital, Inc Lake Forest, CA Funder
Funding and drawing docs for FHA, VA, Conventional refinances and purchases
Funding wet and dry states
Auditing credit file
Calculate and request wires
Send out funding conditions to title/escrow
Satisfy all funding conditions with borrowers
Draw loan docs
Stack and scrubbed file to forward to shipping and post closing June 2010- August 2012 Prominent Escrow Services, Inc Mission Viejo, CA Jr. Escrow Officer
Assistant to Sr. Escrow Officers
Customer Service to clients, including Mortgage Brokers, Real Estate Agents, homebuyers, and Title Reps
Open escrow processing
Escrow processing for REO properties and some refinances transactions, including prepping RESPA HUD.
Worked directly with property management companies
Prepared loan docs and packaged loan docs
Escrow funding conditions
Escrow closings and disbursements
February 2008-June 2010 Legend C.P.S. Anaheim, CA
Office Manager/Assistant to Owner
Assistant to owner - Schedule and coordinate appointments, meetings, and events; travel planning
Sales & Marketing- Company website maintenance; update/add product information and pricing and promotions
Process all sales orders
Customer service
Building and retaining relationships with customers and vendors
Tech support and sales support
Verify shipping documents
FedEx / UPS shipments
Manage filing for customers and vendors
Accounts Receivable - Collection calls and follow up calls for current/past due accounts
May 2007- September 2007 Network Capital Mission Viejo, CA Administrative Assistant /Sr. Loan Processor
Assistant to Sales Manager
Processed all clients’ files and customer service to all clients/borrowers
Answered all incoming calls to Sales Manager
Scheduling and set-up of sales meetings
Order/open title, escrow and appraisals on all loans
Loan registration and submission
Review and calculate clients’/borrowers’ income and debt
Title review and resolve any liens or title issues
Submit client/broker Prior to Closing conditions June 2006 – May 2007 Financial Title Laguna Hills, CA Junior Escrow Officer/Assistant
Assistant to Sr. Escrow Officers
Customer Service to clients, including Mortgage Brokers, homeowners, and Title Reps
Processed escrow and title open orders for refinance and sale transactions.
Prepared loan docs and packaged loan docs to send to lenders
Funding of all files
Submit all lender funding conditions
HUD corrections
February 2006 – June 2006 Firstline Mortgage Costa Mesa, CA Sr. Loan Processor
Loan processing - submitted loans with specific lenders and pricing for loans,
Order/open title, escrow and appraisals on all applicable loans
Loan registration and submission
Review and calculate clients’/borrowers’ income and debt
Title review and resolve any liens or title issues
Submit client/broker Prior to Closing conditions
Customer Service to all borrowers
Prepared compliance files for corporate office
Assistant to Branch Manager
Sept 2004 – Jan. 2006 Dana Capital dba South Bay Direct Lender Laguna Hills, CA Sr. Loan Processor / Office Manager
Loan processing (30 loans a month) - submitted loans with specific lenders and pricing for loans,
Order/open title, escrow and appraisals on all applicable loans
Loan registration and submission
Review and calculate clients’/borrowers’ income and debt
Title review and resolve any liens or title issues
Submit client/broker Prior to Closing conditions
Customer Service to all borrowers
Prepared compliance files for corporate
Human resources – payroll, interviews, hiring for potential employees Feb 2001-Sept 2003 WL Homes/John Laing Homes Newport Beach, CA Customer Service / Accounts Payable
Maintaining excellent and consistent customer service to new and existing homeowners
Scheduling field reps and subcontractors for all claims and home repairs
Participation on weekly customer service team meetings
Accounts payable – day to day processing of accounts payable transactions
Receive and verify invoices and requisitions for subcontractors and vendors
Prepare batches of invoices for data entry
Enter invoices for payment
Process backup reports
Manage weekly check runs, record all checks, prepare vendor checks for mailing
Maintain listing of accounts payable, maintain the general ledger, updated vendor files and file numbers
Print and distribute monthly financial reports
Professional references available upon request
Contact this candidate