Customer Service Administrative Support
Resume:
Patricia Boyke
· ******@*****.*** · 570-***-**** (mobile) · SUMMARY:
Motivated and efficient administrative professional with 10+ years’ experience performing a variety of administrative and staff support duties. Team player with excellent communication and organizational skills. Detail-oriented, able to learn quickly, and expertise in technology use. WORK EXPERIENCE:
Baut Studios, Swoyersville, PA
Forbo, Hazleton, PA
Saint John’s Authority, Drums, PA
Administrative Support
Paid invoices by verifying transaction information, scheduled and prepared disbursements, and obtained authorization of payment.
Analyzed data for job project estimates and prepared financial reports by collecting, analyzing, and summarizing account information and trends
Planned meetings and took detailed minutes
Utilized office management systems and procedures AAAA Transportation, Forty-Fort, PA
Del-Bar Sheet Metal, Hazleton, PA
Management & Supervision
Oversaw approximately 100 drivers and tracked cars being utilized during each shift
Managed approximately 50 warehouse employees
Monitored spending to ensure that expenses were consistent with approved budgets
Assigned employee job duties and ensured proper payment TMG Health, Inc., Jessup, PA
CVS Pharmacy, Hanover, PA
Maximus, Pittston, PA
Customer Service
Serviced Medicare and Medicaid clients and providers
Updated customer account information and verified accuracy of customer prescriptions
Analyzed claims by checking ICD codes
Managed large amounts of incoming calls
Resolved customer and provider complaints and provided appropriate solutions and alternatives within time limits
Lord & Taylor, Wilkes-Barre, PA
Amazon, Wilkes-Barre, PA
Warehouse
Processed, packaged, and shipped orders accurately
Organized stocks and maintained inventory
Examined ingoing and outgoing shipments
Checked, verified, and filled customer invoices
EDUCATION:
Bachelor of Science in Computer Science
Bloomsburg University, Bloomsburg, PA
Contact this candidate