Front Desk Night Audit
Resume:
Frederick McGee II
Schererville, IN *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Merrillville Inn and Suites-Merrillville, IN
April 2024 to September 2024
Checking guests in and out.
Running daily reports.
Conducts night audit once a week.
Makes breakfast during night audit.
Assures guest satisfaction.
Makes reservations for potential guests.
Folds and washes towels and sheets after housekeeping sends them down from rooms. Time away from work
Time away from work
January 2021 to March 2024
Front Desk Supervisor/ Manager in Training
Purdue Union Club Hotel-West Lafayette, IN
July 2020 to January 2021
Trained front desk staff using scripts to perfect the checking in and out process. Oversaw the associates checking in and checking out guests.
Trained staff on front desk procedures.
Ran the front desk during solo shifts.
Night Auditor
Hilton Garden Inn Hotel-Merrillville, IN
May 2019 to July 2020
Ran night audit procedures
Followed nightly checklist
Maintained the lobby and coffee area
Delt with guest complaints at night
New Student Orientation Leader
Purdue Calumet University-Hammond, IN
March 2015 to December 2017
Gave campus tours to new students and their families Worked with campus departments to ensure a smooth onboarding process Gave presentations to new students and their families Sales Associate
Vans-Merrillville, IN
November 2016 to July 2017
Provided products for guest by retrieving them from the back stock area Maintained the sales floor by folding clothes and straightening up shoes on the walls Attempted to meet daily sales goal
Education
Bachelor of Science in Hospitality Tourism Management Concentration Fitness Management
Purdue University Northwest - Hammond, IN
August 2013 to December 2017
Skills
• Presentation Skills
• Event Planning
• Microsoft Office
• Night Audit
• Guest Services
• Cash Handling
• Microsoft Outlook
• Front Desk
• Typing
• Customer service
• Computer skills
• Organizational skills
• English
• Communication skills
• Windows
• Management
• Time management
• Leadership
• Cash register
• Phone etiquette
• Guest services
• Supervising experience
• Team management
• Leadership
• Hospitality
• Customer service
• Cash register
• Cash handling
Certifications and Licenses
Driver's License
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