Administrative Assistant Customer Service
Resume:
Yana Thompson
*************@*****.*** linkedin.com/in/yanathompson
Administrative Assistant
Professional Summary
Competent, detail-oriented, and congenial Administrative Assistant with demonstrated expertise in diverse working environments: corporate offices, medical facilities, real estate firms, and non-profit settings. Provides exceptional customer service. Capable of meeting individual and group goals. Self- motivated, takes initiative with job-related duties. Able to coach, support, and encourage colleagues as well as work independently. Constantly evolving professional who always seeks opportunities for development.
Professional Skills
Customer Service: Developing rapport, asking the appropriate questions, being patient and sensitive, helping others, providing appropriate feedback to clients, results oriented Office Procedures: Multi-line phone systems, Shor-tel phone systems, business correspondence, data entry, filing, following industry-related protocols Technology: Microsoft Word, Excel, Power Point, and Outlook 2016; Google applications: Docs, Sheets, Slides, and Forms (for survey generation) Professional Experience
COMPASS REAL ESTATE, San Francisco Bay Area CA 1/2023 - 8/2023
(Temporary)
Receptionist/Office Assistant
• Prepared coffee daily
• Operated dishwasher
• Cleaned and organized kitchen surfaces
• Straightened kitchen cupboards
• Placed waste receptacles curbside every Friday morning
• Kept Conference Rooms, Waiting Areas, and Supply Closets clean and tidy
• Took regular inventory of Office Supplies
• Restocked Storage Room frequently
• Replenished kitchen, Meeting Room, and Printing Station supplies
• Regularly updated display cases in front window
• Distributed incoming mail
• Apprised colleagues of package arrival via e-mail
• Deposited all incoming deliveries in Parcel Closet
• Labeled each new package with Recipient’s Name and Delivery Date
• Used Worldwide Express to create UPS Shipping Labels for outgoing parcels
• Sent outgoing mail to satellite offices via UPS
• Relayed outgoing parcels to local UPS Store
• Scheduled UPS/USPS Retrieval appointments for Agents and Staff
• Received and transferred calls, and relayed phone messages using Dial Pad system
• Reserved Conference Rooms for agents, staff, and guests using Google Calendar
• Submitted keycard activation, deactivation, reactivation, and replacement requests for Agents and Staff
• Entered data into Cash Received Log daily
• Liaised with Janitorial and Maintenance Teams to resolve conflict
• Contacted coffee, water cooler, and photocopier Vendors to request repairs and replacement items
INSTITUTE ON AGING, San Francisco, CA 2/2020
(Temporary)
Receptionist/Mail Clerk
• Greeted and announced visitors
• Distributed guest badges to Visitors and Volunteers
• Maintained Guest and Volunteer Sign-in Logs
• Sorted and distributed employee mail
TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION, San Francisco, CA 2/2020 (Temporary)
File Clerk
• Transferred employee folders from boxes to file cabinet drawers
• Alphabetized folders by last name
GLIDE COMMUNITY HOUSING, San Francisco, CA 12/2019
(Temporary)
Data Entry Clerk
• Created a spreadsheet containing names and addresses of current residents SHUTE, MIHALY, & WEINBERGER 11/2019 &
12/2019
(Temporary)
Receptionist/Office Assistant
• Answered multi-line phone and screened calls
• Greeted and announced visitors and vendors
• Managed Employee Attendance Sheets
• Sorted incoming mail: divided legal documents, checks, financial documents, and miscellaneous items into separate piles
• Stamped each legal document with the current date
• Distributed incoming mail
• Recorded number and dollar amount of each incoming check in Cash Received Log
• Printed, signed, and photocopied Cash Received Log
• Updated Cash Received Log Binder daily
• Loaded dishwasher twice a day
• Prepared coffee every morning
• Boiled water for tea
• Operated ice maker
• Kept kitchen surfaces neat and clean
JOHN STEWART COMPANY, San Francisco, CA 3/2019 - 11/2019
(Temporary/Long-term)
Data Entry/File Clerk
• Generated profiles for housing applicants using File Maker Pro
• Investigated backgrounds of residential candidates using Realpage
• Organized applicant information
• Filed documents including, Roommate Release Forms, Parking Agreements, Unit Inspection Evaluation Surveys, and general correspondences
• Prepared business documents for dissemination
JOHN STEWART COMPANY, Richmond, CA 12/2018 - 3/2019
(Temporary/Long-term)
Receptionist/Office Assistant
• Provided exceptional customer service to residents and guests
• Efficiently expedited Work Order processes by recording problems in detail
• Filed documents including signed Work Order Forms, 15-Day Notices, general correspondences, Fax Transmission Reports, and Housing Applications
• Received and deposited rent payments, and issued receipts
• Operated photocopier
DEPARTMENT OF ELECTIONS, San Francisco, California 11/2018
(Temporary)
Poll Worker
• Assisted with setup of election table and booths
• Assembled/disassembled election machines
• Supervised ballot submission; ensured that ballot cards were properly processed Ballot Processor 11/2018
*
• Enumerated and sorted Ballot Cards by type (i.e. Absentee, Provisional, etc.) POLARIS PACIFIC, San Francisco, CA 11/2016
(Temporary)
Office Assistant
• Provided front desk hospitality
• Escorted prospective clients to residential units
• Entered Data
• Complied and distributed literature
• Accepted and stored deliveries
RECOVERY INNOVATIONS, INTERNATIONAL, San Pablo, CA 9/2015 - 1/2016
(Permanent/Short-term)
Office Assistant
• Executed front desk procedures
• Coordinated details of events, including food and decoration
• Facilitated afternoon exercise class
• Assisted with general cleanup of public areas
Education
Martinez Adult Education Martinez, CA 2020
Certificates Earned: Microsoft Office Suite 2016
Administrative Assistant
Berkeley Adult School Berkeley, CA 2019
Certificates Earned: Microsoft Office Suite 2016
Google Suite
Business Communication
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