Customer Service Supervisor, Sales Supervisor, Loss Prevention Superv

Terry Miller

revised email on January **, **** *********@*****.***

Rileyville, VA 22650

*********@**********.***

+1-540-***-**** / email: *********@*****.***

Authorized to work in the US for any employer

Work Experience

Loss Prevention Manager

Kohl's - Harrisonburg, VA

October 2018 to April 2020

Responsible for the Companies complete Assets, both Monies and all Property. Responsible for all Employees and other Management safety. Conduct Safety Meetings monthly conduct internal investigations of any theft or injuries. Maintain records of Sales and Returns and inspect for any fraud. To explain Customer Service Policy and instill in all employees the importance of same. To create a friendly and as well as Safe work place.

Customer Service Representative

Jones Communications / Comcast Corporation - Silver Spring, MD April 1995 to May 2003

Performed Sales for a Tele-Communications Company that offered Cable Television, Internet for Homes and Businesses and Telephone Services. Was assigned to a strictly sales team where we handled all in- bound sales calls for various products and also made out bound calls for programming. Was eventually promoted due to continuous Top Sales for 5 years. CSA Level 4, then Sales Team Manager. Owner/Operator

Homestyle Services Incorporated - Severn, MD

April 1989 to October 1994

Performed all plantings and design of Landscaping for a major Oil Company (Southern Maryland Oil) along with Corporate McDonalds, Corporate Wendy's, anda C-Store chain (Dash In) and outside maintenance of all plantings and grounds. Also performed limited snide maintenance of the buildings themselves. Law Enforcement Officer

Anne Arundel County Police Department - Millersville, MD July 1974 to March 1989

I was assigned to the Uniform Division and performed all related duties as required of a Police Officer including enforcement of all Local and State Laws. Law Enforcement Officer

Baltimore City Police Department - Baltimore, MD

November 1971 to July 1974

Assigned to the Uniform Division and then promoted to the Tactical Section. Performed all related duties customary to a Uniform Police Officer. In the Tactical Section performed various tasks in Arson, Sexual Crimes, Organized Crime and Robbery.

Education

Certificate in Criminal Justice

Community College of Baltimore - Baltimore, MD

1971 to 1972

Certificate of Graduation in Business in Business

Brooklyn Park High School - Brooklyn Park, MD

1964 to 1969

Skills

• Highly skilled in motivating employee's to achieve their highest level in whatever they are assigned to. Keen analytical skills in determining what the employer or customer and employee needs and objectives. Highly driven to achieve maximum results at all tasks. (10+ years)

• Customer Care (10+ years)

• CSR (10+ years)

• Call Center

• Customer Service

• Customer Support (10+ years)

• Loss Prevention

• Law Enforcement

• Telecommunication

• Telemarketing

• Security

• Team Management

• Procurement

Military Service

Branch: United States Army (Reserves)

Service Country: United States

Rank: Sgt. E-5

February 1970 to February 1976

Heavy equipment operator # 62E20 Job Code

Commendations:

Sharpshooter/ Rifle, Good Conduct, Honorable Discharge Awards

Top Sales

January 2003

Awarded Top Sales Representative for 8 consecutive years while employed for Jones Communications of Crofton, Md & Comcast Corporation at Call Center on Tech Rd, Silver Spring, Md. Promoted to head Sales and Sales Training in all products at the time. Multiple trips and Monetary bonuses awarded for completing Sales requirements.

Certifications and Licenses

Award/Certificate for Excellencein Customer Service Present

Was also sent to HBO/Showtime/Cinemax/The Movie Channel and various other Cable Channel Companies to train on Customer Service Skill Sets. Assessments

Customer Service Skills — Familiar

September 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a serious individual when it comes to work of any kind. It's all about the job at hand 100%. I strive to produce sales and gain the trust of the perceptive purchaser of what I am selling or in any position that I am assigned to. I believe that the Employer deserves nothing but 100 % of their employee at all times.

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