Customer Logistics Manager

Rex Lewis

Logistics Manager // Operations Manager // Business Training Specialist

***.***.*********@*****.*** // 385-***-****

www.linkedin.com/in/rex-lewis-logistics (full overview of skills & work experiences) Eagle Mountain, UT, 84005 (available to work in Salt Lake & Utah Counties) Professional Summary

Experienced, dedicated, and highly organized Logistics Manager with a robust background in coordination, inventory management, transportation, and distribution. Actively seeking employment with a growing yet stable corporation. Skilled in managing and implementing inventory tracking systems and adaptable in facilitating strategic planning for improvement. Ambitious and highly organized with expertise in innovative problem-solving, people management, on-time delivery, enhancing customer satisfaction, and boosting team productivity through LEAN initiatives. Core Skills

Operations & Management

Business Administration

Operations Management

Account Management

Project Management

Program Development

Performance Management

Strategic Communication

Team Leadership & Motivation

Recruiting & Training

Real Estate Transactions &

Investments

Advanced Derivative Trading

Logistics & Supply Chain

Logistics Management

Supply Chain Management

Inventory Management

Warehouse Operations

Warehouse Management Systems

Scheduling and Dispatching

Supply Planning

Demand Forecasting & Planning

Sales and Operations Planning

Detail-oriented & focused

Data & Analysis

Data Analysis

Data Manipulation

Data Management

Data Monitoring

Statistical Models

Statistical Projections & Forecasting

Insights & Innovative Projecting

Ensure Accuracy & Detail Orientation

Monthly Sales Tracking & Development

SaaS utilization & cross-functionality

RPC, TMS & TMW

Customer & Communication

Customer Relations Management (CRM)

Customer Service & Customer Success

Coordinating Events & Activities

Creative Communication Skills

Public Relations & Account Management

Marketing & Sales

Build & manage relationships

Prioritize intuitive Problem Solving

Attention to Details & Follow through

Inclusive while being Innovative

Technical & Creative Problem Solving

Computer Literacy

Video Production

Adobe Creative Suite

Web & Graphic Design

Microsoft OƯice Suite incl. Excel

Cross-Functional Collaboration

Product Launches

Troubleshoot Issues

Quickly adapt to new software

Enjoy new technical opportunities

Relative Professional Experience

Logistics and Supply Chain Management

Ryder System, Inc. (2 years 8 months – September 2024) o Led cross-functional teams to boost business performance and streamline logistics. o Team Leadership over 40+ Local and OTR drivers throughout an 8+ state region. o Complex problem solving, decision making and strategic planning to best serve client o Onboarding and managing daily planning for 25+ staƯ across three supply chain teams. o Improved worker productivity by over 200% through targeted training. o Risk management to ensure compliance with Health and Safety regulations.

Elwood StaƯing (RyderShip / Whiplash / Enlinx) (5 months - promoted) o Enhanced operational eƯiciency and customer satisfaction through strategic planning. o Excelled in problem solving and organizational abilities leading to greater eƯiciency. o Implemented inventory and productivity tracking systems through SaaS and MSE. General Management and Promotions

Stagecoach West Management (3 years 8 months)

o Oversaw marketing, planning, and sales strategies while managing profit/loss (P&L) statements and client engagements, increasing profit margins by 150% within the first two quarters. o Planned Events and devised client acquisition tactics and processes at various tradeshows. Customer Acquisitions and Logistics

Dolphin Winder, LLC Winder Farms (1 year 2 months – company sold) o Managed customer relations, events planning and executed operations, supervised and trained employees at designated accounts while furthering our Branding outreach. o Led the development of sales and customer advocacy departments. o Boosted marketing eƯiciency by raising telemarketing/customer acquisitions from 19% to over 80% within six months, a historic high in 168 years. o Improved customer satisfaction by developing scripts and training for tele-representatives to help potential customers asking questions and needing to increase perceived value. Training and Development

AOL (6 years 7 months)

o Conducted training sessions for new hires, focusing on customer service, technical support skills, user confidentiality, exceeding expectations. Advocated addressing customer issues and online safety / security by creating the M.C.S.I.R. approach and training CRM techniques. o Increased overall customer retention rate by 55%. (Member of Presidential advisory team.)

World Book (7 years 7 months)

o Provided training on World Book Online products, including webinars, video tutorials, and written guides. Oversaw Region Operations, Sales Management & Development. (5 states) Education & Certification (Bachelor’s Degree in business admin. & logistics equivalency)

Salt Lake Community College (3.86)

Mass Communications / Media Studies

Utah Valley University (3.70)

Business Admin., Mgmt. and Logistics

Golden West College (3.60)

Bus. /Commerce, General

Ryder Logistics Management Training

Program (12-month program)

Machine Operator / Industrial Truck Safety

(6 machines)

References upon request.

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