Service Delivery Continuous Improvement
Resume:
CONTACT
August 2017
12th January 2017 -
31st May 2017
December 2020 -
August 2024
**** – 2017
2013
Ruth Njeri Wangare
P.O. Box 9602-100, Eldoret, Kenya
****************@*****.***
As a dedicated and skilled social work professional with a Diploma in Social Work and extensive hands-on experience in client support, community engagement, and data management, I aim to leverage my expertise to contribute effectively to a progressive organization. My goal is to apply my comprehensive knowledge in personal care assistance, healthcare plan implementation, and organizational skills to enhance operational efficiency and service delivery. Committed to continuous improvement and professional growth, I seek a role where I can utilize my strong communication abilities, adaptability, and integrity to drive positive outcomes and achieve both personal and organizational goals.
Intern
AMPATH Population Health Program
Conducted data recording, collection, and synchronization using RedCap software. Assisted clients with NHIF-related issues, ensuring prompt service delivery. Engaged with local community leaders to foster sustainable relationships and enhance program effectiveness.
Recruited and enrolled NHIF clients, collaborating closely with the NHIF team. Monitored NHIF payments to prevent defaulting and linked clients to economic empowerment groups.
Provided regular reports on program progress and client feedback for continuous improvement.
Facilitated client access to NHIF benefit packages and aggregated feedback to refine service delivery.
Volunteer
Holy Family Children’s Home
Assisted in the placement of abandoned babies through the court system. Provided care, including clinic visits and medication administration, particularly for HIV- affected children.
Mentored and coached upper-level students in various academic subjects. Attachment
Moi Teaching and Referral Hospital (MTRH), Eldoret Observed and assessed children's daily behaviors and social-economic conditions. Enrolled clients in NHIF and conducted home visits for follow-up on treatment and studies.
Maintained patient records, entered data, and wrote comprehensive reports. Provided health education on family planning and participated in daily ward rounds. Managed the replacement and repatriation of abandoned children and other clients. Caregiver
Dubai
Assisted clients with personal care, including grooming, dressing, and eating. Followed prescribed healthcare plans, including exercise routines and medication administration.
Organized clients’ homes to meet their needs, ensuring safety measures were implemented.
Assisted with light housekeeping tasks to maintain a clean and comfortable environment. Provided emotional support and encouragement to help clients perform necessary daily tasks.
Transported or escorted clients to medical appointments and other essential engagements.
Monitored and reported any changes in clients' health or behavior to healthcare professionals.
Moi University
Diploma in Social Work
Sacrid Heart Cathedral
OBJECTIVE
EXPERIENCE
EDUCATION
2010-2013
2002-2009
Certificate in Computer Packages
Eldoret Central High School
Kenya Certificate of Secondary Education
Kenya Certificate Of Primary Education
Excellent communication and interpersonal skills
Flexibility and adaptability in diverse environments Strong team collaboration abilities
High level of integrity, honesty, and dedication
Proficient in data recording, collection, and management Competent in providing personal care and support
Ability to maintain organized and safe living environments for clients Charity Work Certificate
Class Representative Certificate
Volunteering in community services
Traveling and exploring new places
Socializing and building friendships
Swimming and recreational sports
Singing and participating in choir activities
English
Elizabeth Wanjiru Ouma - P.O. Box 9655, Eldoret
Business Lady
*******@*****.***
Sr. Teresa Jose SABS -
**************@*****.***
Mr. Finson Bargoria - P.O. Box 6825-30100, Eldoret
SKILLS
ACHIEVEMENTS & AWARDS
INTERESTS
LANGUAGES
REFERENCE
Contact this candidate