Call Center Sales Representative
Resume:
Lawrence K. Marshall
Richmond, VA 23225
****************@*****.***
Sr. Customer Service Representative
Decorated Veteran, United States Army National Guard & Reserves
10 years’ customer service experience
Strong people skills with a proven ability to develop rapport with the public
Highly reliable and professional, goal oriented team player
Strong leadership skills and capability to motivate others and multi-task
Excellent communication skills, both oral and written
Professional Experience
Inbound/Outbound Call Center Representative, Dominion Capital Mortgage Oct 2015- Present
Correspondence with clients regarding mortgage options
Competitive member of high volume call center in financial industry
Telephone Sales Representative, TLK Group, LLC Oct 2011- Oct 2015
Responsible for selling and promoting Comcast products with focus on video, high-speed internet, phone services and XFINITY Home
Performed B2B inbound/outbound call center selling Comcast products, services and promotions
Telephone Sales Representative, Carepoint Medical Dec 2010- Oct 2011
Working at inbound call center selling medical equipment to Medicaid recipients
Telephone Sales Representative, Media Synergy Group Oct 2009- Dec 2010
Promoted to Team Captain/Team Leader position within three months due to management recognition for high sales ability/revenue to company, sold products and services (i.e. NASCAR memberships, travel memberships, sports equipment, etc.) to customer via telephone
Telephone Sales Representative, Comcast Mar 2009- Oct 2009
Sold Comcast services, products, and promotions to customers in an inbound/outbound call center, processed orders, scheduled technician visits to customers’ homes, and followed up on visits to ensure customer satisfaction
Telephone Sales Representative, Circuit City Inc Sept 2007-Mar 2009
Performed duties in an inbound call center, assisted customers with concerns/complaints that were experienced with either Circuit City products, warranties, store sales, online purchasing, etc.
Primary goal was to resolve the issue within my department and provide high quality customer service
Driving Associate, Synergetic Group (Federal Express Home Delivery) Oct 2005-Aug 2007
Delivery of packages to clients in a timely and efficient manner, maintaining high customer service and satisfaction
Cashier, Henrico Public Schools Sept 2003-June 2005
Collected monies and assisted in preparation of school lunches for students and staff members
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