Chick-Fil-A worker and petioner warehouse worker

CLAY WOLTERS

************@*****.*** 716-***-**** 206 Olmstead ave, NY 14043

Clay is a versatile individual with a diverse background in customer service, agricultural work, and outdoor education. Over the past three years, Clay honed his skills at Chick-fil-A, a renowned fast-food restaurant, while simultaneously gaining hands-on experience working on farms and in summer camps.

During his tenure at Chick-fil-A, Clay demonstrated exceptional customer service abilities, fostering a friendly and welcoming environment for customers. He developed strong communication skills and adeptly handled high-pressure situations, ensuring efficient and satisfactory service. Clay's dedication and hard work earned him recognition as a reliable team player, consistently meeting and exceeding performance targets.

In addition to his experience in the fast-food industry, Clay has also spent considerable time working on farms. Through this experience, he acquired practical knowledge of agricultural practices, such as planting, harvesting, and livestock care. His commitment to sustainable farming methods and his ability to adapt to various tasks made him a valuable asset on the farm.

Furthermore, Clay has an extensive background working in summer camps. He served as a camp counselor, responsible for organizing and supervising various recreational activities and ensuring the safety and well-being of campers. His role demanded strong leadership, problem-solving, and interpersonal skills, which he successfully demonstrated throughout his tenure.

Skills:

Chemical Handling

Supply Restocking

Machine Operation

Quality Control

Dishwasher Operation

Restocking Skills

Safety Awareness

Performance Improvement

Sanitizing Protocols

Equipment Troubleshooting

Customer Service Excellence

Complex Problem-Solving

Troubleshooting Skills

Equipment Operation

Cleaning Procedures

Health Code Compliance

Hazardous Chemical Handling

High Efficiency

Kitchen Station Support

Health Code Requirements

Inventory Management

Email Marketing

Marketing

Public Relations

Social Media Oversight

Advertising and Marketing

Technical Knowledge

Social Media Management

Media Communications

Experience

Chick-fil-A Cheektowaga, NY

Employee

11/2019 - 05/2022

Analyzed employment-related data and prepared reports.

Advised management on organizing, preparing or implementing recruiting or retention programs.

Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.

Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.

Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.

Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.

Developed great team spirit with other personnel by pitching in and helping with task completion.

Maintained assigned areas to keep organized and clean by mopping floor.

Backed up kitchen team members during heavy work periods to maximize team coverage.

Replaced clean utensils in storage bins for easy access.

Restocked main kitchen areas with items from shelves, coolers and freezers.

Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.

Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.

Studied methods of coworkers, successfully learning kitchen and food service skills.

Unloaded trucks to move food and supplies from delivery vehicle to storage areas.

Swept and mopped floors at end of shift to comply with sanitary regulations.

Sorted clean dishes in appropriate storage areas for easy and accessible use.

Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills.

Helped customers find specific products, answered questions and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Worked closely with front-end staff to assist customers.

Processed sales transactions to prevent long customer wait times.

Learned roles of other departments to provide coverage and keep store operational.

Education and Training

West Seneca Christian School West Seneca, NY

Highschool

06/2021

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