Supply Chain Customer Service

Chris Horen

******.*****@*****.***

Denver, CO

720-***-**** Mobile

LI URL: www.linkedin.com/in/ctopherhoren74

Summary

Results-driven professional with extensive experience in supply chain management, procurement, and retail operations. Demonstrated expertise in spearheading promotional events that drive revenue growth, optimizing inventory management, and enhancing visual merchandising to boost customer engagement. Proven leadership in overseeing workforce development, coordinating with cross-functional teams, and managing relationships with external contractors and suppliers. Adept at implementing eco-friendly initiatives, streamlining logistics, and maintaining a safe, organized environment. Strong analytical skills combined with effective communication and independent decision-making abilities, ensuring operational efficiency and continuous improvement. Passionate about fostering positive customer relationships and committed to achieving business objectives. A creative artist and trivia enthusiast who excels at uniting teams. Experience

Jax Mercantile Lafayette, CO 08/2021 – Current Assistant Store Manager

Spearheaded promotional events resulting in notable increases in business and revenue

Maintain a clean, safe and organized environment

Work directly with other company department leads about store and merchandise feedback with a focus on increasing revenue

Oversee workforce including hiring and training staff

Work directly with outside contractors and suppliers

Design and install store front displays

Coordinated store design elements to enhance visual appeal and customer engagement

Assist with analysis of store revenue and costs

Focus on building customer and public relationships

Implemented eco-friendly initiatives, significantly reducing waste and energy consumption Charlotte’s Web Louisville, CO 01/2017 – 02/2021 Supply Chain Analyst and Shipping Supervisor

Enhanced inventory tracking to optimize production and shipping efficiency, collaborating cross- departmentally on promotional events and quality control

Monitor shipping and receiving for any disruptions and communicate with all departments of the possible impacts

Directly work with accounting to ensure no accounts were over credit limit before shipping orders

Directly work with customer service and sales to improve relationships by addressing any weakness in the shipping process

Strengthened communication with external contractors (e.g., UPS, USPS) to mitigate shipping delays and improve service reliability

Follow safety protocols and risk management procedures

Analyze the needs for materials and procure the supplies

Communicate with satellite warehouses around the outgoing and incoming of excess inventory Chimera Lighting Boulder, CO 07/2006 – 01/2016 Procurement and Shipping Manager

Directed inventory management strategies for resale, optimizing stock levels and procurement processes

Extensive knowledge of export policies

Analyze vendor costs and benefits for improvement

Acquire rare or discontinued supplies for final production

Orchestrated international shipments of multimillion-dollar orders, ensuring seamless logistics and cost-efficiency

Negotiate shipping costs with multiple vendors

Communicate with multiple departments to ensure efficiency throughout

Organized warehouse to maximize storage space usage Skills

Strong Motivation and Organization

Administration and Project Management

Effective Communication and Leadership

Relationship Builder

Independent Decision Making

Budget, Forecast and Finance

Data Analysis

Conflict Management

Customer Service

High Volume Sales Planning

History Trivia Fan

Positive Attitude

Education

University of Colorado, Boulder Bachelor of Fine Arts – Art History

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