Customer Service Loan Processor
Resume:
Sonya Hall
Duluth, GA *****
*******@*****.***
# Offering a background with years of experience in the areas of Underwriting, Loan Processing, Research, Documentation, Customer Service and Implementing Policies and Procedures.
# Completed specialized training in Reading Matrix, Calculating Debt-to-Income Ratios and Reviewing Appraisals...
# Computer proficient (Word, Excel and PowerPoint Calyx and Encompass software). Professional
Authorized to work in the US for any employer
Work Experience
Loan Processor
Priority Brokerage (Remote)-Atlanta, GA
June 2023 to Present
• Submitting loans to LP for Freddie Mac and DU for Fannie Mae to obtain loan approval.
• Work on Encompass software with full pipeline to include, FHA, VA, USDA, Non-QM loans.
• Strong customer service with title companies, insurance agents and customers to request specified documents to clear loan for approval.
• Clear and sign off on conditions prior to underwritings final approval while monitoring loans to ensure incompliance with all State and Federal regulation. Loan Processor/Customer Service
The Mortgage Calculator (Remote)-Miami, FL
January 2022 to June 2023
• Processed various loan products including Conventional, FHA and VA loans for approval.
• Conducted in-depth review of incoming documents including title, credit reports, closing discloser.
• Calculate front end and back-end fees associated with the lenders proceeds.
• Review residential loan application to verify that data is complete and meets establishment standards including type and amount of mortgage, debts and credit history. Loan Processor/Customer Service
Guaranteed Rate (Remote)-Chicago, IL
January 2020 to December 2022
• Order and review of credit reports, paystubs, validate debts, and other real estate owned.
• Prepare approved loans for closing and coordinate closings with lender, borrower, and title companies.
• Work well under pressure to meet multiple deadlines and provided excellent customer service.
• Excelled in processing pipeline of 60 loans and closing over 20-25 loans monthly ensuring duties in timely and accurate manner in accordance with company guidelines. Loan Processor/Customer Service
IMBC Lending
January 2018 to December 2020
• Maintained accurate records on all transactions and funding of loans for pipeline reports.
• Manage daily file flow assist with daily support and training of new team members.
• Analyzed all files with adherence to internal review policies and procedures while ensuring the company is protected against errors, omissions, or potential borrower default.
• Worked closely with team to guide, motivate, and assist team members to exceed monthly goals. Education
Business studies
PERIMETER COLLEGE - Atlanta, GA
Business studies
LANIER TECHNICAL SCHOOL - Gainesville, GA
Skills
• Customer support
• Microsoft Outlook
• Mortgage servicing
• Customer service
• Underwriting
• Sales
• Analysis skills
• Banking
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