Customer Service Technical Support
Resume:
JOHN LLOYD
Mission, TX *****
***********@*******.***
Committed software and machine specialist with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Software Installation
Application Support
Issue Troubleshooting
Technical Support
Customer Service
Performance Testing
03/2022 to Current
JPL.CONSULTANTS
Mission, TX
Owner
Assist customers needing software and/or machine training. Onsite assistance to machinery operators and programmers with the goal of improving performance, efficiency and cost savings.
11/2005 to 11/2021
PRIMA POWER N.A.
Arlington Heights, IL
Application Engineer
Communicated directly with customers onsite and through phone support to develop program training to resolve specific Ncexpress Software, Tooling, Shearing, and Laser Cutting problems with the goal of creating solutions for their production.
Optimized application process flow to improve performance on the CNC machinery. Identified, debugged and fixed system bottlenecks and problems for software and machinery. Promoted positive customer support during training experience and after application completion. Met with client teams to brainstorm about software updates, personnel training, proper tooling setup in software, and machine requirements.
Assessed project scope to identify necessary requirements so machine personnel and software programmers could increase their required production.
Trained and coached new hires and junior programmers sharing insight into ways to meet tight deadlines and improve overall efficiency.
Participated in negotiations between machine operators and software programmers. PRE ENGINEERING
Normandale Community College, Minneapolis, MN
APPLICATIONS ENGINEER
Onsite And In House Training
Worked and trained directly with Finnish Engineers, in house and onsite. Consistently maintained high customer satisfaction ratings. Completed 450+ Ncexpress Software and Machine Trainings. Worked and trained in USA, South America, Canada and Mexico. Team player with a very strong work ethic.
Strong Knowledge of CNC control, Fanuc18IP, 16IP, 840D, 10, 11, 12 series and Tulus controls. Expert knowledge of Turret Punch tooling, Mate and Wilson. SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
ACCOMPLISHMENTS
ADDITIONAL INFORMATION
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