Service Representative Data Entry
Resume:
Cassandra M. Wagner
Las Vegas, NV 89108
**************@*****.***
Objective:
Seeking long-term employment, where I can contribute and exhaust my work ethics. With my leadership skills and communication skills I have acquired the ability to build trust with colleagues. Having the knowledge to know what I’m doing, builds the confidence and trust for whom I’m representing and working for. Team Chevrolet (Las Vegas, NV)
-Receptionist/finance Secretary
November 2023-current
● Direct customer to the right department
● Call customer to pick up their EDRS(Registration Form)
● Finance Secretary
● Call Customers for banks stipulations
● File confidential information for the business office
● Authorize Checks through UTA/CDK
● work an excess of hours, 12 hour shifts
●
Moss Bros Honda, Toyota, Chrysler, Dodge, Jeep, Ram (CA)
-Customer Service Representative
March 2021- June 2023
● Using proprietary software, making outbound calls to customers, based on their request to be called via the company website. (
● Set appointments for outgoing and incoming calls.
● Answering phone calls and transferring customers to the appropriate department
● Greeted valued customers with directions
● Data entry for customers information/notes
Circle K / 76 Gas Station (Full-Time)
-Retail Clerk
April 2019 to March 2021
● Organized inventory on a daily basis/restocker
● Cashed out customers in a very high-volume store
● Responsible for cleanliness of store and facilities. Balboa Digital
-Position of Call Center Agent
January 2018 to March 2019
● Took inbound calls from consumers interested in specific products and services
● Made outbound calls to consumers who submitted interest in products and services online
● Followed specific scripts
● Provided feedback regarding scripts and rebuttals Catal Restaurant / UVA Bar
-Position of Hostess
Anaheim, CA (Part-Time) January 2017 – December 2017
● Greeting, seating and serving.
● Answered phone calls for future reservations.
● Provided updates when in the queue.
● Helped out with organizations
● Presented and toured the menu and provided recommendations.
● Communicated to the dining staff of new guests and any special guest needs.
● Escalated any issues/complaints presented to them by guests to shift supervisor.
● Prepare table service utensil and napkin rolls, when assigned.
● Managed to get orders.
Child Care Provider – Corona
CA (Part-Time) October 2016 – December 2016
● Provide assistance to a household for their 3-month old child.
● Assist with child care while the mother runs errands or takes care of household duties. Nanny – Corona, CA (Summer)
June 2015 – August 2015
● Monitored 3 children while parents went to work. Made sure the home was well organized, cleaned, and that the children were in a safe environment.
● Assisted children with homework and instructed them with chores, daily activities, and found ways to keep them entertained.
● Made sure kids looked presentable for the parent’s arrival.
● Answered the house phone and took messages. Organized their mail and set aside important documents when needed.
● Created games and set up meal plans according to parent’s instructions. Education:
Norco College – Norco, California 2015 – 2016
Corona High School – Corona, California 2015 graduate Computer Skills:
MS Office: Basic Word, Basic Excel, Basic Outlook and Basic PowerPoint
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