Customer Service Representative
Resume:
Luisa Pena
Brooklyn, NY
*************@*****.***
Professional Summary
Over 17 years of result-oriented experience in management and supervisory roles with various companies.
Ability to multi-task, team player; able to prioritize workflow with minimal supervision; determined and dedicated towards producing the best finished product.
Software skills: proficient in Microsoft Word, Excel and Outlook. Fluent in Spanish.
Work Experience
ECCO-Santiago-Lagos, Remote Oct 2022 to April 2024
Call Center Agent/Customer Service Representative
Customers service for inbound calls as well as for processing customer orders I booked hotels for booking.com
Sales of Products for Because Market Customer Support for inquiries Process Payments for several clients Handled 50+ Calls Daily
Greet transfer and hold calls.
Manage upset customers, conflicts and challenging situations.
Deliver outstanding service, exceed expectations and build long-term loyalty.
Work in teams and in a self-directed environment.
Pay-o-matic-Brooklyn, NY, May 2017 to Feb 2021
Teller/Customer Service Representative
Managing large amounts of inbound and outbound calls in a timely manner, answered more than 50 calls per day.
Responsible for providing accurate information for those calling on information.
Maintained a courteous and empathetic demeanor while addressing a wide range of inquiries and complaints.
Participated in team meetings and training sessions to stay updated on policies, procedures, and best practices.
Adapted to a fast-paced work environment, handling multiple tasks simultaneously while maintaining high service quality.
Conducted follow-up calls or emails when necessary to ensure customer satisfaction and issue resolution
Maintain a weekly production sheet for departmental requests.
Perform additional duties and projects as assigned by management
Instaff/BG Staffing-Texas, Jan 2014 to Dec 2017
Onsite Supervisor/Recruiter
Processed payroll
Processed/maintained background checks
Provide customer service
Contacted clients; attended labor meetings
Processing Clients orders for employees annually review
Handled 60+ Calls Daily In and out bound
Certified Employees for permanent positions
Customers service
Train new employees
Process drug screens
Aaron Sales and Lease-Texas, May 2013 to Sep 2014
Manager in Training
Assisted with collections issues
Processed payments from clients
Provided customer service in call center
Managed accounts and sales
Dollar General-Texas, Jan 2011 to April 2013
Store Manager
Oversaw daily store operations
Hired new employees, processed payroll
Mediator for store employees' concerns
Receptionist, filing, shipping and receiving; general office duties
Anna's Linens-Texas, Oct 2010 to Dec 2010
Supervisor
Oversaw daily store operation and employees
Trained incoming employees; answered questions and concerns
Filed sales reports and paperwork, general office duties
Wal-Mart-TX, Sep 2009 to June 2010
Office Assistant
Human Resource department; process payroll
Handled/maintained employee paperwork, filing
Relieved receptionist for lunch/breaks.
DJ Grocery-Brooklyn, NY, Feb 2004 to Sep 2009
Administrative Assistant
General Human Resource Assistant
Processed payroll
Retained Bookkeeping records
Inventory control; provided receptionist coverage
Vivian's Healthcare-Brooklyn, NY Jan 2005 to Dec 2008
Caregiver
Provided patient with transportation needs
Assisted with management of wound care
Administered medications, colostomy experience
Assisted with maintenance of living quarters
Kmart-Middle Village, NY July 1999 to Feb 2004
Office Supervisor
Interviewed potential employees
Processed complete background checks of new employees
Submitted payroll; data entry; filing; relieved receptionist
Education
GED
Belford High School - Mesquite, TX January 2010 to December 2010
Skills
Accounts Payable, Caregiving, Personal Assistant Experience Employee Orientation, Cutechnicalrvice, Bilingual, Microsoft Excel Expert, Human Resources, Communication skills, Recruiting, Computer skills, Payroll, English, Microsoft Office, Merchandising, Customer Care, Administrative Experience, Microsoft Outlook, Organizational skills, Technical support, Medication Administration, Sales, Management, CSR, Time management, Telemarketing, Interviewing, Accounts Receivable, Store Management Experience, Microsoft Word, Account Management, Spanish, Customer Support, Call Center
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