Customer Service Data Entry

NANCY CHRISTIAN

201-***-**** **************@*****.*** Verona, NJ 07044

RECEPTIONIST

Motivated customer service receptionist with over 20+years’ experience. Well-trained customer service and clerical professional with a solid background, in all areas of administrative settings. Professional demeanor and telephone etiquette with exceptional people skills. Personable, dedicated, solid team player with an upbeat, positive attitude and proven skills in establishing rapport with customers as well as all levels of the organization. Putting customers client’s and patients, first in everything I do.

• Professional phone etiquette • Customer service-oriented • Dependable

• Dedicated team player • Effective Organization • Quality Assurance

• Quick leaner • Exceptional communication skills • Customer Focus

• Energic face to face interaction • Recognized for Data Entry quality • MS Windows / Outlook

PROFESSIONAL EXPERIENCE

NEW JERSEY EYE CARE CENTER OF AMERICA 05/01/23 – 4/12/24

Front Desk Receptionist:

o Checked in process, verified patient’s insurance, Charts, Co-pays and refraction fee.

o Answered front desk telephone calls to field various inquiries from clients, using multi-line telephone system.

o Greeting patients giving them personal attention to help them fill out all required paperwork, while handling each patient with a smiling and caring attitude.

o I assisted in following the doctors, while examinations took place, writing down patient notes.

o Performed data entry work producing high quality and productivity.

Inputting invoices, filing, and organizing documents.

O Handled patients follow up appointments, take payments and handle any last questions the patients might have.

O Managed incoming and outgoing correspondence, made photocopies and scanned documents.

EMCO PLASTICS

Front Desk Receptionist: 2/10/2010 –12/15/2022

o Greeted customers, visitors, sales representatives, and vendors.

o Answered front desk telephone calls to field various inquiries from clients, using multi-line telephone system.

o Promptly Responded to inquiries and requests from customers and internal departments.

o Collaborated in clerical support by efficiently handling wide range of projects.

o Performed data entry work producing high quality and productivity.

o Supported the sales team by inputting invoices, filing, and organizing documents.

o Handled mailing of invoices, literature, sales materials using in house postage machines.

o Managed incoming and outgoing correspondence, made photocopies and scanned documents.

o Always assisted others during staffing shortages with a strong sense collaboration to ensure deadlines were met in a timely manner.

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Prior Professional Experience:

American Express Company / Am Lighting Company/ PPS Medical Group 1991 – 2010

• Handled company phones, inbound and outbound, correspondence, emails, data entry, filing and other office duties, while always maintaining high standards.

• Scheduled, planned, and organized travel arrangements with accounts that I was assigned to and managed.

• Always delivered top notch customer service to all clients, customers and internal departments ensuring that our customers were not only satisfied but loyal.

Education High School Diploma 1983

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