Customer Service Delivery Driver
Resume:
Michael Winfrey
Cleveland, OH *****
***************@*****.***
A position as a Collector, Customer Service or Claims Representative Full time Transportation Driver Authorized to work in the US for any employer
Work Experience
Driver
Life Solutions South, LLC-Cleveland, OH
January 2021 to Present
Transport clients back and forth for their appointments Grubhub Delivery Driver
Grubhub-Cleveland, OH
September 2019 to January 2021
Delivery Driver
Supervisor of 9 Collectors
Montgomery, Lynch & Associates-Beachwood, OH
February 2016 to August 2019
• Satisfied delinquent accounts
• Inbound and outbound calls to manage accounts
• Responsible for receiving and posting payments
Collections Manager
LGM Financial-Independence, OH
November 2014 to August 2015
• Resolution for outstanding auto loan payments
• Satisfied delinquent accounts
• Skip tracing to locate accountholders
• Responsible for receiving and posting payments
• Restoring vehicle delinquency of repossessed vehicles Collections Specialist
Crestwood Management-Beachwood, OH
May 2013 to February 2014
for outstanding payday loans
• Satisfied delinquent accounts
• Skip tracing to locate accountholders.
• Predictive Dialer and Automated Dialer
Billing Claims Inspector
Safeguard Properties-Mentor, OH
February 2012 to May 2013
• Liaison between clients and subcontractors
• Provides approval for account payables
• General customer service provided to field inspectors Collections, Customer Service (phones and face to face) Collections for Progressive Insurance Company
October 2010 to October 2011
• ACE Recovery Services, Painesville TWP, Ohio - 10/2010 thru 10/2011
• Collections, Customer Service (phones and face to face)
• Collections for Progressive Insurance Company - commercial premium accounts
• Satisfied delinquent accounts
• Skip tracing to locate accountholders.
• Predictive Dialer and Automated Dialer
• Obtained a desired resolution
Education
Some College in Business Management
Lakeland Community College
certification
Bryant & Stratton College
High school diploma in Marketing
Myers College
Skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Accurint
• Lexis/Nexis
• Lotus Notes
• Dunn and Brad Street
• Data entry
• Customer Service
• Call Center
• Credit Union
• Negotiation
• Cold Calling
• Account Management
• Accounts Payable
• Bookkeeping
• Leadership
• Analysis skills
• Driving
• Customer service
• Leadership
• Account management
• Analysis skills
• Marketing
• Negotiation
• Bookkeeping
• Accounts payable
Certifications and Licenses
Driver's License
December 2020 to November 2024
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