Customer Service Representative
Resume:
OMOBOLANLE LAWAL
Career Objective
Vast and experienced Customer service representative with
over five years of experience in addressing and resolving complex customer queries passionately and building strong customer relationship driving brand loyalty increasing customer experience and engagement. Fast to grasp
innovative ideas, concepts and to develop innovative and creative solutions to problems. Through work and academic experiences, I have gained a good understanding of customer service, making, and implementing strategic decisions and possess a cheerful outlook.
Contact
************@*****.***
125 Essex Avenue East Avenel, NJ,
07001
Education
LEADCITY UNIVERSITY
Ibadan, Oyo, Ibadan
Bachelor of Science (B.S.) Politics and International Relations (Dec 2011)
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Additional Skills
Intermediate Microsoft office skills, utilizing CRM. Strategic thinking
Excellent customer service skills
Ability to gather, organize and interpret data.
Strong written verbal and interpersonal
communication skills
Attention to details.
Experience
January 2023 – Till date
CUSTOMER SERVICE REPRESENTATIVE
Randstad / Conduent somerset NJ (Contract)
• Intake specialist for Patient Assistance Program
• Answering Inbound calls
• Collate source data such as clients’ names, DOB, phone numbers, addresses, and enter data into client service software Resolving customers Issue, completing, and updating call notes.
• Responding to clients’ inquiries and complaints
• Enrollment and Script recitation
• Resolving clients’ issues completing and updating call notes
• Create client orders, place refills, and provide detailed information on clients account/shipping and tracking details.
• Escalation of Issues to managers and team members. April 2021 – January 2023
April 2020 - March 2021
CUSTOMER SERVICE REPRESENTATIVE
Tata Consultancy Service, Plano, TX (Contract)
• Answering Inbound calls
• Collate source data such as customers’ names, addresses, phone numbers and enter data into various customers service software.
• Responding to customers inquiring and complains
• Resolving customers Issue, completing, and updating call notes
• Follow-up on customer calls where required.
• Escalation of Issues to Managers and Technical Team
• Data entry practices
CUSTOMER SERVICE REPRESENTATIVE
Wipro Limited, Tampa FL (Contract)
• Build sustainable relationship of trust through open interactive communication and script recitation.
• Providing initiative-taking positively customer outreach and mailing
• Collection and analyzing customer feedback.
• Resolving customers’ issues, completing, and updating call notes.
• Processing orders and customer transactions efficiently
• Maintaining a cheerful outlook and calmly responding to customers’ complaints and enrollments.
• Contributing to teams’ effort by accomplishing related results as needed.
Aug 2019 - March 2020
CUSTOMER SERVICE REPRESENTATIVE
Dentsply Sirona, Richardson, TX (Contract)
• Answering Inbound calls.
• Responding to customers inquiring and complains
• Resolving customers Issue, completing, and updating call notes
• Provide customers with new services and products Information.
• Follow-up on customer calls where required.
• Escalation of Issues to Managers and Technical Team January 2018 - July 2019
CUSTOMER SERVICE REPRESENTATIVE
Agape Health care, Dallas, TX
• Answering Inbound calls.
• Collate source data such as customers name, addresses, phone numbers, Credit card information and enter data into various customers service software.
• Trained multiple employees in customer service script recitation, conflict resolution and data entry practices.
Contact this candidate