Data Center Field Service

Mike Moreno 310-***-**** / ************@*****.***

https://www.linkedin.com/in/mikemoreno1

DATA CENTER & LOGISTICS TECHNICIAN

PROFESSIONAL EXPERIENCE

Lead Data Center Technician WestAdmin.com Los Angeles, CA 04/18 - Present

●Responsible for building Data Centers for various businesses. Notably SnapChat, LeaseWeb, and US Dedicated.

●Handles rack and stack of customer equipment, including mounting, wiring, OS installs and controlled transferring of the system to the customer.

●Installs customer equipment and cabinets

●Installs cross-connects SFP modules and fiber, Network Ethernet, and Management connections while using proper cable management.

●Maintains logs and pictures of work completed, detailed reports, and working inventory of all items in the Data Center.

●6 years of Data Center Technician experience.

Field Service Technician Darana Hybrid Hamilton, OH 08/22 – 04/24

●West Coast Team Lead of 4 Technicians. Upgraded 800 Arsaw machines from 16 Amazon sites.

●Set up Amazon warehouses, and built out 2 types of work stations systems utilizing Cognex camera systems. Wired all computer systems, cameras, lasers, projectors, and lighting to the central Hub (Nike Box).

●Worked with Amazon robotics, and installed workstations with newly built pods. Inducting pods and testing floor robots.

●Updated Amazon conveyors to use drop baskets, configuring Keyence sensors to new perimeters.

●OSHA 30 Certified.

Logistics Field Service Technician IMI Logistics Nashville, TN 05/21 - 8/22

●Successfully supported Amazon, Walmart, FedEx, DHL, and other clients across the US. Provided setup, system deployment, on-site testing, and commissioning of laser and image-based scanning solutions for logistic facilities.

●Utilizing SICK, Cognex and Data Logic technology using Machine vision, smart cameras, and dimensioning systems

●Installation of physical support structures, setting up communications and programming, and overall commissioning.

Information Technology Specialist Human I-T Los Angeles, CA 8/17 - 4/18

●Refurbished equipment - Servers, switches, printers, laptops, and hard drives.

●Worked with the Mayor of LA to give refurbished computers to LA residents that were low-income and going to school.

IT Support & Operations Manager Riverside County Office of Education Riverside, CA 12/15 – 12/16

●Coordinating and supervising the technical support staff of 7. Data Center Operators and Field Service Technicians. Servicing the Riverside County Office of Education (RCOE) Regional Datacenter and sites throughout the county where technology services are provided in a variety of environments.

●Responsible for daily business and technology support operations being provided county-wide to school districts and community colleges.

●Worked closely with the finance department to print payroll, W-2s, and direct deposits for 65,000 employees.

●Insured technical staff had certified training on Windows 10 for future deployment and support.

●Worked with all levels of technicians to ensure client support requests were completed and SLAs were met

Information Systems Supervisor PHH Home Loans Santa Monica, CA 11/06/00 - 09/30/14

●Key responsibilities include Data Center Management/ IT Security Officer. Designed and established the corporate data center. Managed all aspects of the network and operating systems.

●Supported sales staff and operations to produce monthly sales of 120M.

●Launched a helpdesk system to manage trouble tickets, Hired and trained helpdesk technicians. Tracked open tickets for quality assurance. Monitored and organized hardware inventory and procurement.

●Established Secure Remote access utilizing Citrix servers for 30+ remote offices

●Oversaw IT security audits and investigations. Verified enterprise-level virus protection and systems updates, and backups/restores.

●Maintained Encompass database program, Point, SQL Database, Active Directory (AD), Group Policies, WSUS, Microsoft Exchange, Desktops firewalls, Cisco routers, and Smart-UPS.

●Responsible for Sarbanes–Oxley (SOX), GLBA, and HIPAA compliance.

●Created disaster recovery policy.

●Successfully migrated and managed the secure financial mortgage database from Calyx Point software to Ellie Mae Encompass.

●Managed telephony additions, moves, and circuits. Meridian and NEC systems. Voicemail backups,

●Prepared and updated IT procedures and documentation related to processes and operations.

●Built Relationships with external IT vendors and service providers

Hardware & Software:

Microsoft Servers, Exchange, Outlook Web Access, Cisco & Juniper switches, Citrix Remote Server, Data Backup software and solutions. Firewalls. Active Directory management.

Education:

Technical management program 2012 UCLA, Microsoft Certified System Engineer (MCSE) #1004048 NovaQuest,

Associate of Arts Degree Los Angeles Harbor College

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