Customer Service Information Technology
Resume:
Wayne Hall
***********@*****.***
PROFILE
Accomplished Lead Sanitation Collection Engineer with a robust background in environmental care and customer service. Offering exceptional skill managing and resolving conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. Highly organized and motivated, with a recognized ability to engage, inspire and direct others within a supportive environment. Familiarity complying with administrative standards/regulations, knowledgeable of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.
CORE SKILLS
Communication & Engagement
Customer Service
Leading & Motivating
Quality Assurance
Microsoft Office Suite
EMPLOYMENT HISTORY
Training & Development
OSHA Forklift Certification and experience
with Warehouse Management System
(WMS)
A team player, acknowledged as “Total
Quality Customer Service Professional
Sanitation Driver/Engineer
District of Columbia Government, Department of Public Works Washington, DC, 40 hours per week 9/2019 – 4/2023
• Inspect sites regularly to identify problems and necessary maintenance.
• Prepare weekly maintenance schedules and allocate work as per forecasted workloads.
• Employ, supervise, and train workers.
• Coordinate daily cleaning and maintenance activities.
• Oversee all repairs and ensure that work is completed on time.
• Maintain all inventory and equipment and ensure proper storage.
• Comply with all health and safety regulations and practices on site.
• Conduct preventative maintenance work.
• Conduct follow-ups on all maintenance and repair work.
• Conduct safety inspections as scheduled.
• Establish strategies to meet workload demands on time. Maintenance Technician
Sage Hospitality, Washington, DC, 40 hours per week 1/2019 – 9/2019
Maintain a list of all necessary hotel repairs and noted when repairs were completed.
Maintain all exterior spaces and coordinated/performed routine plumbing and electrical repairs
Perform daily inspections to identify potential maintenance issues
Make structure repairs to masonry, woodwork and furnishings, patch or replace plaster, paint walls, ceilings and trim; fill out daily work form.
Courteously respond to customer complaints of various maintenance issues. Wayne Hall
***********@*****.***
Flex Assembler,
Eaton Corporation, Beltsville, MD; 40 hours per week 12/2017 – 12/2018
Operated CNC machines and hydraulic press equipment to perform sequential operations
Performed pressure testing and reading blueprints
Performed visual inspections using variety of hand tools and gages and sending final documents
Updated software to confirm all security regulations were met
Forklift Driver,
Randstad, Columbia, MD; 40 hours per week (seasonal) 2/2016 – 10/2017
Experience with forklifts; sort and scan stock and freights to sustain workflows entered in the system
Installed protective bracing, padding, and strapping to prevent shifting and damage to items during transport
Transported and organize materials in warehouse and maintain storage layouts within software
Performed quality control checks during refurbishment process Warehouse Associate (Lead),
Hajoca Corporation, Alexandria, VA; 40 hours per week 1/2014 – 2/2015
Received, stocked, and inspected warehouse and maintain cleanliness, order and safety of warehouse operation in compliance to Company’s policies and regulations
Provided monthly training sessions to assist with improving operations of warehouse including computer management of systems/software
Trained new warehouse staff to ensure safe and efficient internal operations of warehouse functions
Worked with supervisor to schedule delivery vehicles and material handling equipment for use Warehouse Material Handler,
Randstad, Hanover, MD; 40 hours per week (seasonal) 2/2013 – 10/2013
Used forklift to move and organize material and supplies to designated locations, inventory management daily
Received, organized, and issued production materials or parts within storage area
Arranged transfer of materials to meet all production schedules
Maintained orderly storage and accurate records of current inventory EDUCATION
High School Diploma
Anacostia High School 1997
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