Insurance Verification Medical Transportation

V ENUS L APORTE

**** ***** **** *******, ** ***** · 407-***-****

****************@*****.***

To obtain a coordinator position where I can implant my years of experience and outstanding coordination and claims processor skills to provide consistency and quality care.

E XPERIENCE

2022 – C URRENT

P ATIENT S UPPORT, M Y H EALTH O NSITE

Assisted Patients and care team in coordinating and finding resolutions for continuous care and prior authorizations. Assisted with insurance verification, HIPAA compliance, faxing, answering all email correspondence and phone inquiries.

2019 – 2022

A SSISTANT C OORDINATION R EPRESENTATIVE, F ALCK G LOBAL A SSISTANCE Coordinate continuous treatment and medical care. Conference call, assisting with insurance verification, HIPAA compliance, faxing, answering all email correspondence and phone inquiries. Completing intake questions for medical treatment, scheduling follow up appointments. Handling claims payment of invoices retracting payments internationally and locally through United Health Care. Handel all claims inquiries for medical records through Ciox, MRO, ROI. Coordinate medical transportation, intake for fit to fly regulations with a full medical team for ground transport or air ambulances at sea leave air, and Negotiate quotes.

2018 – 2019

C USTOMER S ERVICE S UPERVISOR, S ECURE T RANSPORTATION S ERVICES Oversee prior authorization department with medical lodging compensations. Supervise 14 staff in my department. Handling escalated calls that need a call resolution. Submit payroll and assist with scheduling for my department. Coordinated medical transportation Advances Life support and Basic Life Support ambulances transport, Confirm insurances verification. Manage all claims, Mileage reimbursement and medical lodging payments. 2014 – 2018

F AMILY P ARTNER, F AMILY S ERVICES A SSOCIATION

We partner with wraparound staff to provide high fidelity care. FP role plays and models effectively through personal interaction and behaviors. FP shares personal life learned experiences to building a relationship and assists families with achieving their personal goals. FP mentors the family with improving their confidences and their ability to advocate effectively and manage their services and supports within their own family needs. FP supports and assists the family with the development of care plan goals, educating the family in recognizing their personal family support. E DUCATION

J UNE 2009

E ARLY C HILDHOOD E DUCATION, B RISTOL C OMMUNITY C OLLEGE Teacher Certificate. Working with children with special needs. SKILLS

Team collaboration with other CBHI providers and services in Crisis innervation, insurances verification, HIPAA compliance, faxing, answering all email correspondence and phone inquiries. Completing intake questions for medical treatment, scheduling follow up appointments. Handling claims payment of invoices received, retracting payments internationally and locally through United Health Care. Coordinate medical transportation. Able to multitask numerous programs at once. Dependable and fluent in English and Spanish.

LANGUAGES

Fluent in English and Spanish

AFFILIATIONS

Family services Association of the greater Massachusetts area. REFERENCES

Loujay Matias 508-***-**** or 508-***-**** EXT 3874 Sharon LaFleur 508-***-**** Ext 3709

Shavon Almeida 774-***-****

Catiana Rosario 401-***-****

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