Front Desk Customer Service
Resume:
Erika Edwards
Customer Service
Oklahoma City, OK 73127
*************@*****.***
I have ten years plus experience in administrative/clerical as well as medical office experience. I'm a highly motivated individual who is a team player or can work with little or no supervision. I can work in fast paced or slower paced work environments. Easily adaptable and open to ever changing work settings, practices, procedures. My friendly demeanor and always willing to go above work ethic is what makes me a valuable asset
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Rep I
Consumer Cellular-Oklahoma City, OK
July 2023 to December 2023
Call center setting, answer incoming calls in regards to cell phone activation, troubleshooting, billing, general questions and info.
General Cleaner
Self Employed-Oklahoma City, OK
March 2022 to May 2023
Independent contractor for property management company in charge of clean outs of evicted residents, move outs and also burn outs.
Guest Service Representative
Skirvin Hilton Hotel-Oklahoma City, OK
July 2021 to March 2022
Front desk agent. Greet guests, check in, answer questions, resolve guest complaints, issues. Communicate with housekeeping and lobby attendant staff regarding room readiness and requests. Answer multi line telephone. Make reservations. Balance and maintain cash drawer. Front Desk Agent
Comfort Inn by Choice Hotels-Oklahoma City, OK
November 2019 to July 2021
Train new employees, assist guests with reservations, front desk check in, night audit, maintain cleanliness of lobby, pool area, and back office. Assist in laundry and housekeeping dept when necessary, respond to guest inquiries as well as resolve. Give insight on ever changing policies & protocols & assist with new hires.
Guest Service Representative
Springhill Suites Del City-Del City, OK
September 2019 to September 2020
Multi line telephone, assist guests with reservations, front desk check in, respond & resolve guest inquiries and complaints, direct to proper contact person if unable to assist, light duty stocking & cleaning, go above & beyond in order to maintain guest relationships with hotel Guest Service Representative
Best Western Saddleback Inn-Oklahoma City, OK
April 2018 to September 2019
Front desk check in, assist guests with reservations, handle guest complaints and inquiries, receive cash payments and post, multi line telephone, close out cash drawer at end of shift. Follow up with housekeeping staff regarding status of clean rooms, communicate with shuttle driver for guests who need shuttle service. Assist in training new employees for front deak Front Desk Clerk
Quality Inn and Suites-Oklahoma City, OK
November 2017 to April 2018
Front desk check in, assist guests with reservations, multi line telephone, light duty cleaning, handle guest inquiries and complaints, receive cash payments and post, night audit, back up breakfast attendant, refill coffee stations, handle guest inquiries and complaints, back up shuttle driver, communicate with shuttle driver for guests who need rides, communicate with housekeeping regarding clean rooms, assist training new employees
Guest Service Representative
Home2 Suites by Hilton-Oklahoma City, OK
May 2016 to November 2016
Multi line telephone, assist guests with making reservations over the phone and/or in person, front desk check in, verify method of payment, following up with housekeeping staff regarding status and condition of rooms, night audit, go above and beyond to maintain continued guest relationships with hotel Customer Service
Kohls Dept Store-Midwest City, OK
October 2015 to February 2016
Responsibilities
Cashier, customer service desk, answer phones, unload and stock merchandise Data Entry/Shipping and Receiving
My Dentist Lab-Oklahoma City, OK
March 2013 to February 2015
Data entry, multi line phones, unpack and pack dentures, delivery driver for afternoon shipment to Fed Ex and UPS
Medical Receptionist/Scheduler
OKC Gynecology & OB-Oklahoma City, OK
September 2005 to March 2013
Patient contact for scheduling & rescheduling appointments, maintain physician schedules, verify insurance benefits, multi line telephone, data entry, coordinate rescheduled patients around surgeries, triage phone calls to nurses
Education
Diploma in Basic
Rose State College - Midwest City, OK, US
2003 to 2004
Del City High School - Del City, OK, US
August 1999 to May 2001
Skills
• Answering phones (10+ years)
• Customer Service (10+ years)
• Microsoft office (10+ years)
• Fast paced (10+ years)
• Copier (10+ years)
• Front Office (10+ years)
• Front Desk
• Guest Service
• Reception (10+ years)
• Hostess
• Shuttle Driving
• Night Audit
• Medical Office Experience
• Insurance Verification
• Multi-line Phone Systems
• Medical Records
• Medical Scheduling
• 10 Key Data Entry
• Medical Billing
• Laundry
• Cash Handling
• Microsoft Outlook
• Guest Relations Experience
• Triage
• EMR Systems
• Clerical Experience
• Medical Terminology
• Medical Coding
• Medical Receptionist
• Office Management
• Phone Etiquette
• English
• Computer Skills
• Phone triage
• Bus driving
• Fair Housing regulations
• Yardi
• Laboratory Experience
• Typing
• Clerical experience
• Customer service
• Medical records
• Medical terminology
• Cash handling
• EMR systems
• Front desk
• Yardi
• Driving
• Fair Housing regulations
• Cash register
• Guest services
• Guest relations
• Hotel experience
Certifications and Licenses
Driver's License
October 2023 to July 2027
CPR Certification
Contact this candidate