Customer Service Business Development

Joyce M. Mainor

*** ***** **** **

Fayetteville N.C 28312

(CELL)910-***-****

*********@*****.***

OBJECTIVE

To obtain a position with a quality team/company where I can use my extensive background and experience in Sales, Management, Business Development and customer service skills in order to perform a high level of employee performance and customer satisfaction regarding my employer.

High Lights OF Qualifications

Several years of experience in a variety of professional environments and Accomplishments providing training, leadership and support.

Solid background in providing personnel and organizational management and

Accomplishing training objective.

Excellent time management prioritizing. Multi-tasking, organizational and

communicational skills at all levels.

Able to learn quickly, make effective decisions, keen instincts for problem resolutions as an effective team member.

Able to resolve conflict, improve morale and consistently exceed goals.

Excellent communications and interpersonal skills.

Proficient use of MS Word, PowerPoint, Excel, Outlook, Lotus Notes and people software.

Strong ability to multitask between customer service, resource management, bad debt recovery and sales and marketing strategies.

Experiences

AT&T Raleigh NC 2007-2009

Directory Advertising Consultant

Responsible for acquiring new relationships by marketing AT&T services to new and existing customers through the Raleigh and surrounding areas.

Strategic planning is used to develop market presentation, merchandising and to increase company growth.

Meet with customers explaining services and acquiring new service orders

Plan, Implemented and created new marketing proposals to drive customer sales

Sales quotas met daily to increase business revenue and to drive profits

Embarq (formerly Sprint) Fayetteville NC 2001-2009

Customer Service Sales Rep

Top Performer in the Eastern Region for sales

National 2nd for Sales and service

Provided excellent Customer Service

AllTEL Marshville NC 1988-2001

Met and exceeded all sales goals

Responsible for trouble shooting

Conducted a needs analysis for each customer based on their needs

Promoted to CLEC Coordinator (gathering orders from other carriers)

Promoted to ACD Administrator (responsible for calls to be answered in a timely manner

Promoted to Business Office Supervisor

Launched new marketing strategies

Conducted interviews

Handled large amount of cash

Internal Audits

Responsible for hiring, training,

Education

Bowman High

Owner of J&F Plumbing Fayetteville NC Current

Putting in Water Lines

Heavy Duty Plumbing Jobs

Paperwork Processor

HR Duties

Education

Bowman Senior High School Wadesboro NC 1977

Diploma

Certifications

On Premise Sales training Certification Alpharetta GA 2000

Advertising Training Certification Raleigh NC 2007

Fayetteville Technical Community College Fayetteville NC 2019

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