Customer Service Representative

Sigredda Y Davis

Customer Service Representative

**************@*****.***

**** ********** ** ****, ** 29745

{803} 554 6133

CAREER OBJECTIVE:

To obtain a management position, in which I am given the opportunity to play a direct role in the continued growth and success of a solid organization. This position should allow for my continued personal and professional leadership growth to go further with all learned Knowledge.

PROFESSIONAL ATTRIBUTES & EXPERIENCES

Results Driven

Self-Directed

Clear communication and organizational skills

Positive Attitude

Customer Service

Motivational

WAREHOUSE EXPERIENCE:

Ross Southeast Distribution Center, Rock Hill DC:

Customer Service Representative 6/2015 – Present

As a customer service representative, I’m responsible for ensuring an excellent level of customer service to all Ross internal customers. As a customer service representative, I’m expected to provide swift responses to all inquiries from our merchants, transportation, stores, and allocation partners regarding merchandise being processed in the distribution center.

I also provide weekly and monthly reports to applicable partners. Daily update and distribution of all aged inquiries to operation partners.

I utilize resources in other departments when information is not obtainable. And maintain inquiry tracker in the purchase order call outs maintenance table to make sure all order is communicated and sent the DC once the orders ready to ship when it falls on my week in rotation.

I something must reach out to transportation for help to get the buyers merchandise orders shipped. I also at times I work with freight pay when there are shortages with orders, by running reports to see when the shipment will get shipped or locate the shipment after it has been shipped,

These responsibilities cover all the distribution center on first shift. I’m currently work with Microsoft excel and Microsoft word.

Ross Southeast Distribution Center, Fort Mill DC:

Inventory Control Clerk, 4/2006-6-2015

Then I moved to wave planner which was planning orders to get prepared to pick to send out warehouse and to stores. I also had to print out labels for containers so the pickers could put on cartons being picked and going out of the warehouse.

High Bay Operator, 9/2004 - 4/2006

I started my career as a forklift Equipment operator (Turret Truck, Order Picker, Walkie rider) in the Hotel area. Responsibilities are to effectively maintain the storage of merchandise going into the Hotel or coming out. Performed the job function of systemically and physically picking merchandise in age order by utilizing RF equipment. Perform off-site audits at two other facilities when asked by management. Organized and was held accountable for designated areas of the racks.

Assisted with training of new associates when asked by supervisors. PIT certified.

Then I moved to wave planner which was planning orders to get prepared to pick to send out warehouse and to stores.

Comfort Inn, Fort Mill, SC:

Housekeeping Supervisor, 12/2001 - 9/2004

Managed a team of twenty employees daily. Supervised associates in production, assessing production schedules and delegating man hour requirements for completion of job assignments in a timely manner.

Evaluated and assessed production methods, employee profiles and efficiency for improvements through administration of quarterly reviews, observations, and performance evaluations.

Coordinated the establishment of an incentive program to bolster employee morale, work quality and satisfaction with their jobs.

Verified and maintained appropriate inventory levels for hotel supplies

Interpreted company policies and procedures to ensure compliance and adherence as well as enforce safety regulations (conducting weekly safety meetings)

Managing vendor and customer relations in the hospitality network

Commended by management for efficiency training of new employees, timely execution of tasks and training. Adapted and gained greater flexibility by working all hours requested by

management.

Initially started as a room inspector to regulate job performance.

**Promoted in first year to supervisor**

Textilease Uniform Company, Charlotte, NC:

Machine Operator, 3/2000 - 12/2001

Responsibilities included organizing merchandise to be processed in an orderly and prompt procedure in a fast-paced third-party distribution environment. Evaluated and troubleshooted situations that occurred with vendor orders and fabric types. Implemented new practices to expedite merchandise more efficiently accurately through the warehouse.

Rock Hill District #3, Rock Hill, SC:

Bus Driver, 8/1987 - 3/2000

Responsible for the vehicle pre trip inspection before each trip daily to ensure the safety of the occupants. Route planning efficiently to ensure on-time safely transport children when pickup and drop-off of school children. Maintain accurate headcount and discipline while operating the school bus. Attended all safety and defensive course during my tenure with the school system.

I Also drove the activity bus for afterhours events.

EDUCATION:

Rock Hill High School

Motivational Using the WMS systems, RF gun functions, Retek version (RDM), Microsoft Office Computer/Hardware Skills, Outlook, Microsoft Word/Microsoft word documents, and Excel {creating excel spreadsheet} and have power point training. My current position requires use of data entry/using formula/data sorting and creating filters.

COMPUTER SKILLS

WMS systems, RF functions, Retek version (RDM), Microsoft Office Computer/Hardware Skills, Outlook, Microsoft Word, and Excel.

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