Customer Service Macy's

JULIANNA MAUGA

Puyallup, WA *****

253-***-**** - *************@*******.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Multitasking Strengths

Excellent People Skills

Cash Handling Accuracy

Customer Service

Cash Register Operation

Stocking and Replenishing

Register Opening and Closing

Suggestive Selling

Available Nights, Weekends and

Holidays

WORK HISTORY

08/2022 to Current Omni Channel Captain

Macy's Inc. – Puyallup, WA

Checked inventory and selected products from specific locations based upon availability.

Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Performed proper lifting and handling techniques to maintain safe working environment.

Collaborated with team members to complete timely orders and avoid delays. Built pallets and positioned orders on loading dock to safely pile and ship goods. Picked and packed order items.

Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Operated equipment such as pallet jacks and hand trucks to move heavy boxes. Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Safely and securely loaded items to prevent damage during transport. Oversaw warehouse staff and maintained efficiency in fast-paced environment. Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Supervised and trained new staff in performing census. Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

09/2021 to 08/2022 Start Team

Macy's Inc. – Puyallup, WA

Maintained general knowledge of departments to help customers quickly locate products and merchandise.

Followed inventory management and loss prevention policies to minimize shrink in store.

Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

03/1999 to 09/2021 Sales Associate

Macy's Inc. – Puyallup, WA

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.

EDUCATION

06/1994 General Education Diploma

Rogers High School - Puyallup, WA

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