Customer Service Representative
Resume:
Chad Morrison
Looking for work!
Vernon, AL *****
***************@*****.***
• In 2018, I took a leave of absence to attend to a family member and address personal matters. I am now refreshed and eager to return to the workforce. I am enthusiastic about making a meaningful contribution to the community. I have a dedicated workspace and computer at home, and I can begin working immediately. I am a diligent worker who takes pride in my work, and I am eager to apply my skills and experience in a new role.
Authorized to work in the US for any employer
Work Experience
Custmer Service Representative
M&M Service Co - Fayette, AL
April 2006 to January 2018
During my time as a customer service representative, I worked remotely to provide customer service via telephone and email. I also generated sales and increased sales volume by providing excellent customer service.
Computer Technician
Gateway Computers - Winfield, AL
August 2001 to June 2005
I was employed as a Computer Tech/ Customer Service Rep. in a call center. My primary responsibility was to answer telephone calls and assist customers with any issues they were experiencing with their computers, their customer service, or their sales. I provided a high level of service to each customer, ensuring their satisfaction. I was also responsible for resolving any issues that arose during the course of my interactions with customers.
Education
12
Lamar High School - Vernon, AL
August 1990 to May 2001
Skills
• Computer Skills
• Customer Service
• Computer Operation
• Communication Skills
• Typing
• Phone Etiquette
• English
• Sales
• Cold Calling
• Microsoft Outlook
• Live Chat
• Technical Support
• Upselling
• Troubleshooting
• Desktop Support
• Microsoft Windows
• Operating Systems
• Help Desk
• Software Troubleshooting
• Computer skills (10+ years)
• Customer service
• Technical support
• Live chat
• Customer relationship management
• Windows
• Help desk
• Operating systems
• Software troubleshooting
• Hospitality
• Desktop support
• Tax experience
• Computer networking
• Organizational skills
• Data entry
• Management
• Call center
• CRM software
• Analysis skills
• Inside sales
• Computer literacy
• Continuous improvement
• Relationship management
• Technical sales
• Salesforce
Certifications and Licenses
Driver's License
Assessments
Sales skills — Proficient
September 2023
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Technical support: Customer situations — Proficient September 2023
Responding to technical support situations with sensitivity Full results: Proficient
Customer service — Proficient
September 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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