Customer Service Support
Resume:
DE'ERICKIA GUNNING
**** ********* *** *** * Gastonia Nc 28056
************@*****.***
SUMMARY
Results-driven Fraud Analyst with over four years of experience in detecting and preventing fraudulent activities within financial transactions. Expert in analyzing data to identify fraud trends and implementing effective security measures to safeguard assets. Proven track record in preparing detailed reports, documenting findings, and providing exceptional customer support to resolve fraud-related issues. Skilled in collaborating with cross-functional teams to enhance fraud detection processes and optimize workflows. Demonstrates strong communication and analytical skills, with a keen eye for detail. Adept at using advanced fraud analysis tools to address complex issues and mitigate risks. Committed to continuous improvement and implementing preventive measures to protect financial integrity.
SKILLS
Fraud Detection and Prevention
Data Analysis
Trend Identification
Reporting and Documentation
Customer Support
Process Improvement
Cross-Functional Collaboration
Security Measures Implementation
Communication Skills
Attention to Detail
Customer Interaction
Reporting Systems
Fraud Analysis Tools
Problem Solving
Process Optimization
Preventive Measures
Security Protocols
Analytical Thinking
..
EXPERIENCE
Fraud Analyst, 02/2022 - Current
Global Payments
Analyzed and investigated suspicious transactions to identify potential fraud patterns and mitigate financial risks.
Monitored and tracked fraud trends to proactively address emerging threats and implement preventive measures.
Compiled and presented detailed reports on fraudulent activity, including findings and recommendations for improvements to fraud detection systems.
Worked closely with cross-functional teams to enhance fraud detection processes and integrate advanced security measures.
Provided support and guidance to clients affected by fraud, ensuring timely resolution and maintaining high levels of customer satisfaction.
Customer Service Representative, 05/2020 - 12/2022
Altafiber/Ttec (phone and internet company)
Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Handled a high volume of customer complaints, successfully resolving issues in a timely and efficient manner.
Maintained up-to-date knowledge of products and services to accurately address customer questions.
Followed company protocols and procedures to ensure compliance and consistency in customer service.
Managed multiple tasks simultaneously, including handling customer calls and updating records.
Fraud analyst, 08/2018 - 03/2020
Ttec/Usaa
Conducted investigations into suspicious transactions, analyzing data to detect and prevent fraudulent activities, thus protecting client assets.
Utilized advanced analytical tools and techniques to identify fraud patterns and anomalies, enhancing the accuracy of fraud detection.
Collaborated with legal, compliance, and customer service teams to gather evidence, build comprehensive fraud cases, and resolve issues effectively.
Developed and implemented strategies to mitigate risk, preventing future fraudulent activities and enhancing the security of financial operations.
Ensured compliance with regulatory requirements, preparing detailed reports and documentation for audits and regulatory reviews.
EDUCATION
My Computer Career, Raleigh, NC, 05/2022
Information Security Administration
Completed Certificate Program
Hunter Huss High School, Gastonia, NC 28052
High School Diploma
Contact this candidate